Body shop management software
Claimory catches the supplements the estimate left off, runs every insurance claim on one screen from first notice of loss to final payment, and gives customers a status link. Keep CCC ONE, Mitchell or Audatex for estimating.
No credit card. Works with CCC ONE and Mitchell.
Dashboard
Catch what the estimate missed.
A Claim Audit in Claimory reads a collision claim's estimate and damage photos, then lists the billable work it left off, with the dollars and a note for the supplement.
Sample Claim AuditCLM-2088, 2023 Ford F-150 Lariat
$1,565.90 found on a $9,340.00 estimate
7 findings, each with a drafted note
$1,365.90 ready · $200.00 to check first
Step 1 · You
Run the audit on the claim
Tap Run Claim Audit on your estimate or the carrier's. Professional includes 30 Claim Audits a month.
Step 2 · Claimory
Claimory reads the claim
All 31 lines of the CCC ONE estimate, the 38 damage photos and the Ford position statements on file.
Step 3 · Claimory
Claimory lists its findings
- Blind spot module programming, RH tail lamp$450.00
- Rear camera aim after tailgate replacement$275.00
- Color-match blend, RH front door$184.50
- Pre- and post-repair diagnostic scan$250.00
- One-time-use fasteners and hardware$86.40
- Aluminum repair isolation and tooling$120.00
- Feather, prime, and block, repaired RH rear doorCheck first$200.00
Step 4 · You
Paste the notes into your supplement
Review each note and paste it in. Where a verified state rule applies, it cites the statute.
Sample note: Pre- and post-repair diagnostic scan Pre-repair and post-repair diagnostic scans, sublet to a scan service at $125.00 each. Ford's scanning position statement calls for a pre-scan to document existing codes and a post-scan to verify all systems after repair.
Includes 3 Claim Audits. No credit card.
Stop the "where's my car?" calls.
Every collision repair customer gets a live status link to their own claim, with no app to install, no password to reset, and no hold music.
Hi Jennifer,
2021 Honda Accord · Modern Steel Metallic
Your car is in Checked In
Step through the eight default stages. Your customer confirms their last name and claim number, then sees the vehicle, the carrier, the current status and this tracker, in your shop's own stages, checked in to ready for pickup by default.
One link or one QR scan
Every work order carries a private status link and a QR code. The customer scans it, confirms their last name and claim number, and the status page opens on their phone with no app to install and no account to create.
A live tracker in your shop's own stages
The customer portal tracks the shop's own repair stages, eight by default: Checked In, Estimate, Teardown, Supplement Sent, Supplement Approved, In Repair, Quality Check, and Ready for Pickup. A shop can rename, reorder, add or hide stages, from 3 to 12, and the customer sees exactly that list. Each stage updates the moment your team moves the claim, and when the wait belongs to the insurer the portal says so rather than leaving the shop to explain it. The free customer account adds a timestamped timeline of what happened and when.
Bay photos on the claim
A technician photographs the teardown and the image lands on the claim and in the customer's free account. Letting the customer see hidden damage first-hand is what prevents the follow-up call.
Uploads onto the claim
The customer uploads a photo of the damage, the police report, or a carrier letter straight into the claim record. Documents arrive on the file instead of in somebody's email.
E-signature approvals
Repair authorization, betterment, and supplement approvals go out as a secure signing link, and delivery sign-off is captured the same way. Every signature is stored on the claim it belongs to.
Payments in the portal
On Professional plans and up, customers pay their insurance deductible and repair invoice through Stripe. Funds go straight to the shop's bank account and Claimory takes no transaction fee.
Customers see their appointments
A claim's upcoming appointments appear for the customer when the shop ticks Appointments for their link, so drop-off and pickup times are not negotiated across four voicemails.
A post-repair review
After delivery the customer is prompted to rate the job on communication, quality, timeliness, and value. The response is stored against the claim, so the feedback has a repair attached to it.
Every claim is one workspace.
Claimory holds the whole insurance claim on one screen: the customer, the vehicle, the carrier and adjuster, parts and labor to the dollar, the repair timeline, and every call, file, task and email.
The money sits in the claim header
Parts, labor, total cost and profit sit on the claim beside the carrier and the deductible, so the shop knows what a repair is worth while the car is still in the building.
One repair timeline the whole shop reads
The Claimory repair timeline starts with eight stages (checked in, estimate, teardown, supplement sent, supplement approved, in repair, quality check, ready for pickup), and a shop can rename, reorder, add or hide them, from 3 to 12. The stage the vehicle is in is the stage the front desk, the technician and the customer all see.
Every call and approval is timestamped
Quick log records the call, the parts order, the check on the way and the payment as they happen, so a disputed shortpay meets a dated record instead of somebody's memory.
Files, tasks, financials and the Claim Audit on one record
Photos, estimates and supplements attach to the claim they belong to, tasks carry an owner and a due date, and the AI Claim Audit runs against that same file.
Every missed supplement is pure lost profit.
Blend hours softened. Pre-scans deleted. Headlamp aim ops missing. Claimory reads the estimate against OEM positions, flags the dollars that came off, and drafts the supplement before the claim closes.
Without Claimory
With Claimory
Results vary by claim volume and by what the carrier approves. See methodology.
The customer pay work, tracked like a claim.
Detail, tint, wraps, mechanical work and small collision repairs never touch a carrier, so they rarely get tracked. Claimory gives cash jobs their own pipeline with quoted, cost and profit on each, from the Professional plan.
Quoted, cost and profit on every cash job
Each cash job carries what the shop quoted, what it cost and the profit left over, so the margin on customer pay work is a number the owner can act on rather than a feeling at the end of the month.
Estimates and jobs share one pipeline
Cash job estimates sit beside the jobs in progress and the completed work, so a quote nobody followed up on is visible instead of forgotten in a text thread.
The job types a body shop actually runs
Collision, detail, wrap, tint, mechanical and miscellaneous work are typed and filtered separately, so a shop can see which non-insurance service is earning its bay time.
Separate from the insurance pipeline
Cash jobs stay off the claim board and out of carrier reporting, and each one carries its own customer, vehicle and job record, so customer pay work is never mistaken for an insurance claim.
Works alongside the tools you already use.
Claimory runs the claim while your estimating system keeps writing the estimate. The link to CCC ONE and Mitchell is a file import, not a live sync.
- CCC ONE
- Claimory imports the CCC ONE estimate XML into a new claim after you check the parsed lines on a review screen.
- Mitchell
- Claimory imports the Mitchell estimate XML the same way, so nobody retypes the estimate.
- Audatex
- Claimory reads the Audatex estimate PDF into the claim, from the Professional plan up.
- Stripe
- Customers pay the deductible and the invoice in the Claimory portal through Stripe, with no Claimory transaction fee, from the Professional plan up.
- Gmail and Google Workspace
- Claimory connects the shop mailbox with an app password, so adjuster email lands on the claim and replies go out from the shop's own address, from the Professional plan up.
Up and running on day one.
A collision repair shop gets its first claims and customers moving in Claimory in three steps, without retyping an estimate.
Start the free trial
Your Claimory workspace is ready the moment you sign up. No credit card, and 14 days to decide.
Bring in your open claims
Import each estimate XML from CCC ONE or Mitchell, check the parsed lines, and save it as a claim.
Send your first status link
Email your customer a private link to their repair, or print it as a QR code on the work order.
What collision shops say
Real reviews from real collision shops. Read them on Google. Results vary: each shop's results depend on its own claims, carriers and team.
“I tried multiple apps and Claimory was definitely the better one out of all of them. It's modern, the mobile app feels fast, and it changed a lot in our shop. 10/10.”
7 months ago
“I currently use Claimory for my shop and I actually can't imagine running our shop without it anymore. Thanks to Art and Sarah for all their patience in helping me set up everything!”
7 months ago
“Honestly can't imagine our shop without Claimory anymore. Out of all the crap we tried this was the only app that seemed to solve our problem. If you are a serious shop we highly recommend it!”
This shop pays for Claimory at a discounted beta price.
8 months ago
“I tried multiple apps and Claimory was definitely the better one out of all of them. It's modern, the mobile app feels fast, and it changed a lot in our shop. 10/10.”
7 months ago
“I currently use Claimory for my shop and I actually can't imagine running our shop without it anymore. Thanks to Art and Sarah for all their patience in helping me set up everything!”
7 months ago
“Honestly can't imagine our shop without Claimory anymore. Out of all the crap we tried this was the only app that seemed to solve our problem. If you are a serious shop we highly recommend it!”
This shop pays for Claimory at a discounted beta price.
8 months ago
“I tried multiple apps and Claimory was definitely the better one out of all of them. It's modern, the mobile app feels fast, and it changed a lot in our shop. 10/10.”
7 months ago
“I currently use Claimory for my shop and I actually can't imagine running our shop without it anymore. Thanks to Art and Sarah for all their patience in helping me set up everything!”
7 months ago
“Honestly can't imagine our shop without Claimory anymore. Out of all the crap we tried this was the only app that seemed to solve our problem. If you are a serious shop we highly recommend it!”
This shop pays for Claimory at a discounted beta price.
8 months ago
Plans that scale with your shop.
From solo operators to multi-location groups. Every plan starts with a 14-day free trial that includes full AI and 3 Claim Audits, no credit card required.
Starter
Solo operator shops, up to 30 open claims
14-day free trial first. Then billed monthly, cancel anytime.
- 1 seat, 30 active claims
- Core claim and supplement tracking
- Calendar and tasks
- 10 GB storage. AI Claim Audit starts at Professional
Professional
Most popularThe sweet spot for most shops
14-day free trial first. Then billed monthly, cancel anytime.
- 3 seats, unlimited claims
- AI Claim Audit reads each claim, flags missed ops and supplements
- Customer portal with your shop's logo
- Cash jobs, Total Loss builder, carrier performance on your own claims
- One dashboard for the day, adjuster email on each claim
- 30 Claim Audits / mo, 50 GB
Elite
Multi-estimator shops and multi-location groups
14-day free trial first. Then billed monthly, cancel anytime.
- Everything in Professional
- Unlimited seats, unlimited claims
- Multi-location roll-up dashboard across your shops
- Read-only API to pull your claim data
- Priority phone support
- 100 Claim Audits / mo, 250 GB
Running two or more shops? Claimory prices each shop location on its own plan, Elite adds a cross-location roll-up dashboard, and groups of 3 or more locations get volume pricing. Talk to us
Made by shop owners, for shop owners.
Your shop's data, locked down. Claimory protects your claims, photos and customer records with the controls below.
Access controls and audit logging
Role-based permissions and audit logs on every account, with controls modeled on the SOC 2 trust services criteria. Certification is on our roadmap.
256-bit encryption
All claim data, documents, and photos encrypted in transit and at rest.
Records stored in the US
Your shop and customer records are stored on US-based infrastructure.
Daily backups
Automated daily backups through our infrastructure provider.
Real human support
Reach someone who understands collision repair - not a bot, not a ticket queue.
Built for the floor
Designed around how a collision shop works a claim, from check-in to final payment.
Everything Claimory includes.
Claimory is body shop management software for collision repair shops that work insurance claims. Here is everything it includes, grouped by the part of the shop it serves.
Claims
18 features
- Claim workspace holding the customer, vehicle, insurance carrier, adjuster, parts, labor, total cost and profit on one record
- Repair timeline in the shop's own stages, 3 to 12, eight by default: checked in, estimate, teardown, supplement sent, supplement approved, in repair, quality check, ready for pickup
- Timestamped quick log of calls, vehicle status updates, parts ordered and received, checks on the way and payments on each claim
- Files, tasks, financials, emails and the AI Claim Audit on the same claim record
- Insurance carrier on every claim with a carrier filter
- Claims list in grid and list views with search, status filters and carrier filters
- Unified claim timeline of notes, estimates, Claim Audits and supplements in one feed
- Activity feed on each claim with pinned notes
- Tasks on each claim in four columns: To Do, In Progress, Waiting and Done
- Photo documentation on every claim
- VIN barcode scan from a phone camera with free NHTSA vehicle decode
- NHTSA safety recalls and carmaker repair-procedure links on the claim
- Claim report PDF with financials and notes as separate toggles
- Download All and ZIP All for the files on a claim
- Email claim files to the adjuster, the customer or an attorney from the Files tab, on Professional and up
- Share links for claim files with an expiry
- EXIF and GPS data stripped from claim photos on upload
- Audit trail of each claim's creation, status changes and archives, with who did it and when
Estimates and supplements
10 features
- CCC ONE and Mitchell XML import
- CCC ONE and Mitchell import from PDF, EMS and CIECA files, and Audatex import from PDF
- Estimate builder in four steps with line items and a PDF
- Carrier estimate PDFs parsed into numbered estimate versions with individual line items
- Numbered supplements on each claim with requested and approved amounts, line by line
- Seven supplement statuses: Draft, Submitted, Pending Review, Approved, Partially Approved, Denied and Withdrawn
- Supplement aging with warning, critical and escalated alerts on day counts you set
- Days waited and carrier response time on every supplement
- Open supplements panel on the dashboard, longest wait first, on Professional and up
- Estimate vs Actuals card comparing the estimate with what the shop spent
Customers
11 features
- QR code customer portal with no login (real-time status, photos, ETA)
- Live repair tracker on the customer portal in the shop's own stages, checked in through ready for pickup by default
- Customer uploads (damage photos, police report, carrier letter) landing on the claim
- Upcoming appointments shown to the customer when the shop ticks Appointments for their link
- Post-repair review capture scored on communication, quality, timeliness, and value
- E-signature for authorizations and disclosures
- Status emails to customers when the claim's status changes, on by default
- Free customer account for uploads, the deductible and invoices
- Customer rewards and referral codes in the free customer account
- Shop locator listing with verified reviews from finished repairs, when the shop turns it on
- Adjuster and attorney portal links created from the claim
Office and email
9 features
- Gmail and Google Workspace send and receive from the shop's own address
- Email hub with claim-linked threading, automation rules and needs-reply tracking
- Team chat with direct and group conversations, file attachments, pinned messages and search
- Notification center for status changes, approvals and deadlines
- Automatic alerts to the right person on new claims, status changes, supplements and payments
- Workflow rules that create a task, add a note, add a flag or alert the team, on Professional and up
- Tasks on a drag-and-drop board or a due-date list, with one task written onto every active claim at once
- Shared shop calendar in month and week views
- Global search from any screen across claims, cash jobs, tasks, files, vendors, parts and more
Claimory AI
18 features
- Claim Audit (severity, deadline detection, missing documents, supplement risk), included from the Professional plan
- AI carrier follow-up drafts in operator voice with claim context
- Claimory AI as a drawer over any screen and as its own page
- Answers from the claim on screen: notes, tasks, files, payments, costs, supplements, labor lines and contacts
- 62 named actions Claimory AI can carry out across claims, estimates, tasks, customers and cash jobs
- An approval card in front of every action that changes shop data
- Searchable conversation history with each thread labeled by scope
- Images, PDFs, documents and audio attached to a conversation
- Confidence score, approval odds, dollar value and source on every Claim Audit finding
- Claim Audit supplement package with OEM procedure citations, state regulations and policy clauses
- Carrier outcomes feed the next Claim Audit for that carrier
- AI document parser for estimate and supplement PDFs
- AI photo description saved on the claim photo
- AI photo checklist for required documentation
- AI smart replies: three short options on an inbound email, never sent automatically
- AI summary of the adjuster email thread with action items and deadlines
- AI polish on an activity note before it posts
- Claim Audit balance shown in the app, with an email when a monthly meter passes 90 percent
Money
14 features
- In-portal deductible and invoice payment through Stripe, no Claimory transaction fee
- Per-claim profit against total cost while the vehicle is still in the shop
- Per-claim margin and monthly P&L exports
- Per-claim tiles for total cost, received, pending, outstanding and profit
- Checks On The Way page listing every pending insurance payment logged on a claim
- Total loss invoice builder: storage, tow and release fees on a branded PDF
- Invoice generation and tracking
- Unpaid invoices grouped at 0 to 30, 31 to 60, 61 to 90 and over 90 days
- Cost-per-claim benchmark for the selected period
- Expense anomaly flags and a recurring expense forecast
- Cash job pipeline separate from insurance claims
- Quoted, cost and projected profit on every customer pay cash job
- Cash job types: collision, detail, wrap, tint, mechanical and miscellaneous
- Cash job estimates and active jobs in one pipeline, included from the Professional plan
Reports
10 features
- Carrier scorecards on Professional and up (claims, cycle days, payment days, supplement rate, on-time payment rate and revenue per carrier from your own claims)
- Dashboard panels each user adds, removes and reorders, on Professional and up
- Active claims, cycle time, month-to-date revenue and claims by status at a glance
- Cycle time per claim, across the shop and by carrier
- Profit and loss statement by period with a PDF export
- Tax and compliance reports with PDF and CSV exports and quarterly reminders
- Financial calendar heatmap of payments and expenses by day
- Branded PDFs with the shop's logo and colors, on Professional and up
- PDF, Excel and CSV exports of claims, payments, scorecards and technician performance
- Accountant exports with CSVs labeled for QuickBooks and Xero
Shop floor
10 features
- Mobile app for technicians and owners
- Role-based access (Owner, Manager, Estimator, Technician)
- Workspace invites with the role chosen up front
- Towing dashboard (inbound vehicles, driver, ETA, storage)
- Numbered tow records that write their cost onto the linked claim, with a PDF invoice
- Fleet management (loaner assignment, fuel, mileage, insurance, return condition)
- Loaner rentals linked to claims, with rental agreements sent as signing links
- Parts inventory with reorder points, a low-stock view and mobile barcode scanning
- Parts orders with a vendor and expected date, received into stock
- Vendor management and contact tracking
Security and trust
9 features
- Row-level security on every table that holds shop data
- Two-factor sign-in with an authenticator app
- Breached-password warning on every screen that sets a password
- Security event log kept for 90 days
- Encrypted storage for connected mailbox passwords
- Rate limits on sign-ups, contact forms, shared links and signing links, with bot checks on public sign-up and contact forms
- Claim data never used to train any third-party AI model
- Claim and estimate records export as PDF and CSV anytime, with no lock-in
- Self-serve delete-account flow
Some Claimory features start on the Professional plan. See what each plan includes
Frequently Asked Questions
Common questions from collision shops evaluating Claimory.
Run your next claim in Claimory.
Import the estimate from CCC ONE or Mitchell, send your customer a status link, and run a Claim Audit on the teardown. The first 14 days are free.