Claimory is claim management software for collision repair shops. It sits on top of CCC ONE, Mitchell, and Audatex, reads the estimate and photos you already have, flags the operations the carrier left off, and drafts the supplement for you to approve, nothing goes out until you sign off. Every claim runs from first call to final check on one timeline. State Farm, Geico, Progressive, USAA, Allstate, all in one queue. Plans from $49.99 per month per location, with a 14-day free trial. No credit card required.
Insurance claims do not fall apart in one big mistake. They die a thousand small deaths. Supplements written but never submitted. Adjuster emails that sit for days and drag out the whole cycle. 'Where is my car' calls that eat front-desk hours every week. Customer deductibles that were never collected. DRP scorecards quietly slipping and referral volume lost by the time State Farm Select Service or Allstate Good Hands sends the warning email. Claimory closes each of these gaps. See our methodology page for how the recovery model is built.
You already have CCC ONE or Mitchell. They write parts and labor. They do not run the claim. Claimory is what runs the claim. From the first call your office takes, through every supplement, every adjuster email, every customer text, every photo, all the way to the final check posting in your bank account. One file. One timeline. One source of truth for everyone who touches the car.
Step 1 Intake: one screen captures customer, vehicle, carrier, claim number, deductible, rental coverage, and photos. The clock starts. Step 2 Estimate and supplement: your estimator writes in CCC, Mitchell, or Audatex; Claimory pulls the line items, watches for missing operations, and flags supplements. Step 3 Production: tasks for parts, body, paint, refinish, QC, each step time-stamped, bottlenecks visible the minute they appear. Step 4 Customer updates and adjuster comms: customer gets a private link with photos and ETA; adjusters get one clean email thread per claim. Step 5 Payment and close: insurance check posts, deductible posts, totals reconcile, claim closes, records are searchable forever. You can run this whole flow on day one of your trial.
Claimory AI reads every estimate, every photo, every adjuster email. Concrete examples: missed seam sealer plus rocker panel attachment refinish flagged on a quarter panel repair. An ADAS calibration rebuttal drafted in seconds with the OEM citation for the operator to review and send. A customer SMS in the shop's voice generated in one click so the message sounds like your shop, not a robot. The AI reviews every claim and flags potential missed line items, helping recover the supplement revenue that would otherwise close short. Plans start at $49.99 a month; AI Claim Audit is included from the Professional plan ($129.99 a month). Every plan includes a 14-day free trial.
A claim workspace is one page that holds everything about one car. Customer, vehicle, insurance, photos, the estimate, supplements (in order, by date), adjuster emails, customer texts, parts orders, deductible status, the insurance check posted or not, notes from the team. Anyone on the team can open it and know the whole story in 20 seconds. Think of it like a manila folder that does its own paperwork. If a supplement has been pending 8 days, the folder lights up. If a customer texts, the folder pings the office manager. If the AI sees a missed line item, the folder draws a circle around it. Or think of it like a surgical tray. Every slot has a label. If a slot is empty, the workspace shows you the empty slot. You cannot accidentally close a claim with a missing piece. That is why nothing closes short.
What Claimory recovers: missed supplements caught before the estimate goes out, faster carrier approvals as aging alerts surface stalled claims, customer deductibles collected at release instead of chased 30 days later, and phone-call labor saved because the customer portal answers 'where is my car' for you. Plans from $49.99 a month. For many shops, one recovered supplement can offset the plan cost. Recovery varies with claim volume, supplement rate, and how disciplined your shop is about chasing carriers. See our methodology page for the illustrative model.
Before, 8:47 AM Tuesday at a 12-bay shop running 90 claims a month: 14 unread adjuster emails, three from yesterday, two from Monday. A customer on hold for 9 minutes asking about their Subaru. Estimator writes a supplement on a notepad, gets pulled to a teardown, forgets to send it. Three claims show pending in CCC, no carrier name on the holdup. State Farm DRP scorecard email arrives at 4 PM, your cycle time slipped out of range and you did not know. After Claimory, same shop 30 days later: the office manager opens Claimory and sees 4 claims pending carrier response, color-coded by aging, Geico has been sitting 6 days, she picks up the phone first. The customer for the Subaru never calls because they got a text yesterday with status, ETA, and a photo. Estimator finds the Honda frame issue, photos and supplement submitted in 90 seconds from the bay floor, in Progressive's queue before lunch. You already corrected the State Farm cycle-time slip three weeks ago. Revenue per claim is trending up from 30 days ago and you know exactly why. Same shop. Same staff. Same claim volume. Different week.
CCC ONE, Mitchell, and Audatex write the estimate. General-purpose shop software runs a general repair shop, not collision. Claimory runs the claim from intake to close, tracks every supplement and follow-up, drafts adjuster emails and customer SMS in the shop's voice, ships a customer-facing repair status portal, runs AI Claim Audit for missed line items, and tracks DRP scorecards. Estimating systems do not do these, and general shop tools were not built for collision insurance work. You keep your estimating system. You add Claimory. They work together.
No. Claimory sits on top of the estimating system you already use. You keep writing estimates in CCC ONE, Mitchell, or Audatex, and Claimory reads them in to manage the claim, catch supplements, and handle the customer and adjuster side.
No double entry. Claimory imports the estimate you already wrote, so your team keeps working the way they know while Claimory handles the tracking, auditing, and communication around it.
Under 30 minutes to get your first claims flowing. Connect your shop, import your open claims, add your texting number, and you are live the same day.
Yes. 14 days, no credit card required to start, and you can cancel anytime with one click. If it does not pay for itself, you walk away owing nothing.
You do, always. Your claims, photos, and documents are yours to export anytime, and if you ever leave, you take your data with you.