DRP audits do not fail because the work was bad. They fail because the documentation was missing. Claimory logs every action on every claim in an append-only timeline with user attribution and timestamps. Photo milestones, supplement paper trails, adjuster threads, authorization signatures, and cycle time by stage are all there by default, no extra steps required. When State Farm Select Service, GEICO ARX, or Progressive DRN sends an audit request, the answer is one export. Plans from $49 per location per month. 14-day free trial, no credit card required.
State Farm Select Service audits focus on photo compliance (before and after every stage), supplement authorization dates, cycle time variance from estimate to actual delivery, and CSI follow-through. GEICO ARX looks at supplement turnaround time, adjuster communication logs, and whether teardown was completed before first contact. Progressive DRN scores photo uploads, supplement aging, and customer communication timeliness. The common thread across all major carrier programs is documentation: if the action happened and was not logged with a timestamp, it is treated as if it did not happen.
A paper trail is what you reconstruct after the fact. Claimory's claim timeline builds in real time as work happens. The office manager captures intake, the clock starts. The tech uploads teardown photos, the timestamp logs. The estimator submits a supplement, the adjuster thread starts, every reply is appended. The manager moves the claim to paint, the stage clock starts. QC passes, the customer is notified, the deductible posts. Every event is appended to the timeline in order, no editing, no deleting. When an auditor requests documentation, every event is already in sequence with the user who triggered it.
Carriers audit supplements harder than anything else on a DRP program. They want to see: when was the supplement created, what photos supported it, when was it submitted, what did the adjuster say, when was it approved or denied, what was the final agreed amount. Claimory captures every one of these data points in order on the claim record. The supplement thread includes the initial line items, the supporting photos, the adjuster email thread, any revisions, and the final approved amount. Nothing lives in an email inbox or a sticky note. When the carrier asks, the answer is there.
Most shops learn their DRP scorecard is slipping when the carrier sends a performance warning. By then, the volume has already dropped, or the review is already scheduled. Claimory tracks photo compliance, cycle time, supplement turnaround, and CSI scores in real time per carrier. If photo compliance drops below 90 percent for State Farm, the dashboard shows it the week it happens. The manager corrects the behavior before it becomes a scorecard item. No quarterly surprises, no reactive scrambles.
It means every piece of documentation carriers ask for during a DRP audit, which is photo compliance, supplement paper trail, adjuster communication logs, and cycle time by stage, is already collected and timestamped as work happens. You do not scramble to reconstruct records when an audit request arrives.
No. The claim activity log is append-only. Every action is logged with the user who triggered it and the timestamp it happened. No entries can be deleted or edited. This is the same record a DRP carrier or attorney would see.
Claimory's DRP scorecard tracking covers State Farm Select Service, GEICO ARX, Allstate Good Hands, Progressive DRN, USAA STARS, Farmers Circle of Dependability, and 80-plus regional carriers. The carrier directory is pre-loaded. No manual setup required.
Claimory tracks photo compliance, cycle time, supplement turnaround, and CSI scores per carrier in real time. If any metric drops below your threshold, the dashboard surfaces it the week it happens. Most shops on Claimory correct a scorecard dip before it becomes a performance warning.