Collision claims management is every step between a customer's first call and the carrier's final check: intake, teardown, supplement submission, adjuster approval, repair, invoicing, and payment. Generic shop software skips half of these. Claimory runs all of them in one claim record, per vehicle, from first contact to close. Works alongside CCC ONE and Mitchell. Plans from $49 per location per month. 14-day free trial, no credit card required.
Step 1, intake: customer, vehicle, VIN, carrier, claim number, adjuster name, deductible, rental coverage, and intake photos captured in one screen, clock starts. Step 2, estimate import: CCC ONE or Mitchell estimate arrives by XML, line items visible in the claim record. Step 3, teardown and supplement: tech finds additional damage, supplement is created in the claim record tied to photos, Claim Audit flags missed items. Step 4, adjuster submission: supplement submitted with photos via AI-drafted email in the shop's voice, adjuster thread lives in the claim record. Step 5, authorization and parts: adjuster approves, parts ordered in the system, parts arrival tracked. Step 6, repair and updates: production stages move in real time, customer portal updates the same minute, tech marks steps complete on mobile. Step 7, QC and delivery: QC pass logged with photos, customer notified, deductible collected at delivery. Step 8, invoicing and payment: insurance check posted, deductible posted, totals reconcile, claim closes with full audit trail.
General auto repair software (Tekmetric, Shopmonkey, Shop-Ware) is built around the repair order: one job, one invoice, one customer payment. Collision repair is built around the claim: carrier authorization, supplement negotiation, DRP compliance, and adjuster follow-up at every stage. Generic software does not model supplement aging, carrier-specific thresholds, DRP scorecard metrics, or total loss workflow. Shops that try to run collision through general repair software end up with supplement leaks and spreadsheets filling the gaps.
Intake: structured form captures every claim field in under 2 minutes. Supplement: Claim Audit reads the estimate before it ships, flags missing items, tracks supplement status until paid. Adjuster follow-up: aging board shows every overdue carrier action; AI drafts the email in 30 seconds. Customer comms: portal sends status automatically when stages move; two-way SMS runs on the claim record. Payment: insurance check and deductible reconcile on the claim, per-claim margin visible in real time. Every action is logged with user and timestamp, append-only, carrier-audit ready.
Supplements written but never submitted: $1,200 to $4,000 per claim at some shops. Adjuster emails sitting 5-plus days: $300 to $900 in cycle time cost per stall. 'Where is my car' calls: 12 to 18 hours of office manager time per week across a 90-claim shop. Deductibles not collected: $400 to $1,500 per slip. DRP scorecard dip caught a quarter late: referral volume loss that can take 6 months to recover. Claimory closes each of these leaks individually. Most shops recover the monthly subscription cost from a single caught supplement in their first 30 days.
Collision claims management software runs every step of an insurance-based repair claim: intake, teardown, supplement submission, adjuster approval, repair production, customer updates, invoicing, and final payment. Claimory is built specifically for this workflow, from first call to carrier check, in one claim record per vehicle.
Estimating systems (CCC ONE and Mitchell) write parts and labor estimates. Claims management software runs the claim that wraps around that estimate: supplements, adjuster follow-up, carrier authorization, customer portal, cycle time, and payment. Claimory does not replace your estimating system. It picks up the moment the estimate is written.
Claim Audit reads every estimate before it ships to the carrier and flags missing blend time, softened labor ops, and overlooked R&I. Every supplement is created in the claim record, tied to photos, and tracked until the carrier pays or the shop closes it out. The supplement aging board shows every open item sorted by days waiting and dollars at risk.
Most shops are tracking their first supplement within hours of signup. Techs never use Claimory directly. No floor training required. Start with the 14-day free trial and import your first claim the same day.