'Where is my car' is the most expensive question in collision repair. Your front desk spends 12 to 18 hours a week answering it. Claimory's customer claim portal sends a live status link the day the car drops in. The customer sees photos, repair milestones, and an ETA in real time. Two-way SMS runs on the claim record. The deductible balance shows on the claim and in the pickup invite so the customer knows what they owe before they arrive. Operator interviews from the Claimory cohort report 3 to 6 status calls a day at about 4 minutes each, time the portal hands back to the front desk. Plans from $49.99 per location per month. 14-day free trial, no credit card required.
A 90-claim shop fields 15 to 25 status calls per day. Each call averages 4 minutes. That is 70 to 100 minutes of front desk time lost daily to calls the portal eliminates. Multiply by 22 working days and the math is 25 to 36 hours per month of office manager time redirected to revenue-generating work. The portal also removes the most common complaint in CSI scoring: customers who felt uninformed. Carriers grade CSI. A single-point CSI drop on a DRP scorecard can cost referral volume that takes quarters to recover.
Day 1: the car drops in, the office captures intake. Claimory generates a unique token link and a QR code. The office sends the link by SMS or the customer scans the QR code on the check-in counter. The customer opens the portal in any phone browser, no app download, no login, just the token link. They see the vehicle, repair stage, estimated delivery date, and the intake photos. Every time a stage moves in Claimory, the portal updates the same minute. When a tech uploads a teardown photo, the customer sees it immediately. When QC passes, the portal says 'Your vehicle is ready.'
When a customer replies to a status text, that reply appears on the claim record in Claimory, not in the office manager's personal inbox. Every team member with front desk access sees the conversation. Nobody has to screenshot texts and paste them into notes. The full thread is tied to the claim and visible in the activity log. AI can draft a reply using the claim context in one click. The manager reviews, edits, and sends. The customer never knows the draft was AI-assisted.
Uncollected deductibles are one of the most common cash flow leaks in collision shops. Claimory shows deductible status per claim on the front office dashboard. The deductible balance shows on the claim and in the pickup invite so the customer knows what they owe before they arrive. No awkward surprise at the service desk. No chasing a check after the car left the lot.
No. The customer portal is a token-based web link that opens in any phone browser. The customer taps the SMS link or scans the QR code and sees their repair status immediately. No account creation, no app store, no password.
The reply goes directly to the claim record in Claimory, not to a personal phone. Every team member with front desk access sees the conversation thread. The full history is tied to the claim and logged with timestamps.
Yes. Deductible status is visible per claim on the front office dashboard, and the deductible balance shows on the claim and in the pickup invite so the customer knows what they owe before they arrive.
Customers who feel informed throughout the repair rate their experience higher in post-repair surveys. 'Kept informed of repair status' is one of the top CSI drivers across all major carrier programs. The portal addresses this automatically, without any manual effort from the front desk.