AI tools built for collision repair shops, not generic chatbots

Claimory AI reads the actual claim record before it answers: notes, photos, adjuster emails, supplements, and financials all in context. Every output is a draft you approve, not an action the system takes on its own. Works alongside CCC ONE and Mitchell.

A second set of eyes on every estimate

Claim Audit reviews line items, labor ops, blend time, and R&I the same way a senior estimator would. Common catches: missing blend time on an adjacent panel, a labor op softened from 2.5 to 1.8 hours, R&I the original estimate left out. Output is a suggestion list. You apply what you want. Nothing is auto-applied to the estimate. On the Professional plan at $129/mo, one caught supplement typically recovers the monthly cost multiple times over.

Ask anything about the claim, get an answer in 3 seconds

The drawer reads every note, photo, message, supplement, and file on the claim before it answers. No copy-paste. No context-building. Ask what is missing from the estimate, what the adjuster said in the last thread, whether any supplements are aging past threshold, or whether the claim is clear to close. Claimory AI chat is unlimited on every paid plan, so there are no surprise charges.

Reply to adjusters without losing 20 minutes

The email drafting tool reads the claim record, the adjuster thread, and the open supplements, then writes a reply in your shop's voice. Supplement requests come out as 3 sentences with the claim number, dollar total, and photos cited. Delay notices include the backorder date and the next update. Nothing goes out until you hit Send. The AI never sends autonomously. Every draft is yours to edit or discard.

Five supporting pillars

  • Claim Audit catches the supplements your team almost missed at teardown, flagging missing blend time, softened labor ops, and overlooked R&I before the estimate goes to the carrier.
  • The per-claim AI drawer answers questions in 3 seconds using the full claim file. Ask what is missing, what the adjuster said last week, or whether the claim is clear to close.
  • Email drafts write supplement requests and adjuster replies in your shop's voice in under 30 seconds. You review, edit, and hit Send. Nothing leaves without your approval.
  • SMS rewrite turns a tech's shorthand into a clean customer update in one tap. Stays under 160 characters. Sounds like the owner wrote it.
  • Document parsing drops an insurance PDF in and populates carrier, adjuster, VIN, deductible, and line items automatically. Unreadable fields are flagged, not guessed.

Key capabilities

  • Claim Audit: multi-pass review that flags missed line items, blend time, and R&I before the estimate ships
  • Per-claim AI drawer with full claim context: notes, photos, emails, supplements, and financials
  • Email drafting for supplement requests, adjuster replies, and customer pickups in the shop's voice
  • SMS rewrite that turns tech shorthand into clean customer updates under 160 characters
  • Document parsing for insurance PDFs: carrier, adjuster, VIN, deductible, and line items auto-populated
  • Photo analysis that reads teardown photos and outputs estimator-ready line item language
  • State regulation lookup with cited source docs for labor rate caps, supplement rules, and DOI guidance
  • Unlimited AI chat on every paid plan; Claim Audit credits visible per workspace
  • 14-day free trial, no credit card required

Common questions

Does Claimory AI send emails or texts on its own?

No. Every AI output is a draft. Email drafts sit in review until you approve and click Send. SMS rewrites show you the before and after before you send. Nothing leaves the shop without a human approving it. The AI reads and drafts; the owner decides what ships.

What is a Claim Audit credit and how do I know when I am running low?

Claim Audit credits are the monthly allotment each workspace gets for the multi-pass Claim Audit on an estimate. Starter includes 10 per month, Professional 100, Elite 500, Enterprise unlimited. Claimory AI chat (drawer questions, email drafts, SMS rewrites, document parses) is unlimited on every paid plan. Audit credits reset monthly. Add-on packs roll over and never expire.

How is Claimory AI different from a generic chatbot?

A generic chatbot answers from its training data. Claimory AI reads your actual claim record before it answers: the specific supplement amounts, the adjuster's name, the photos from teardown, the emails on file. Answers are grounded in your data, not general knowledge. State regulation lookups cite the source document. If the data is not in the claim, it says so rather than guessing.

Will my claim data be used to train AI models?

No. Your workspace claim data is never used to train models. AI prompts use claim context only and are never used to train provider models. Data is isolated per workspace.