Claimory is the management layer for collision shops. It runs every insurance claim from first call to final payment, alongside CCC ONE or Mitchell. Every vehicle becomes a Claim Workspace where the VIN, customer, carrier, adjuster, photos, supplements, signed authorizations, and dollar totals live in one timeline the whole team can see. Plans from $49 per month per location, with a 14-day free trial.
Every claim opens to the same view: vehicle and customer at the top, current status and aging in days, the original estimate total, every supplement with its carrier-side state, photos in the order they were taken, and the full message thread with the adjuster and customer. The office manager never opens a second tab to find context, the estimator never asks 'where is the teardown photo,' and the owner never has to ask which claim is over threshold.
The claim board shows every active claim grouped by stage, intake, estimate, parts, repair, QC, delivery, with counts per column. Cards show vehicle, customer, carrier, days in shop against the shop target, and any flags (overdue supplement, carrier silent, customer hasn't signed). Drag a card to move stage, or let the production board update it for you. The pipeline is the single source of truth for what is in the building and where it is.
Each claim is tagged to its carrier (State Farm, Geico, Progressive, USAA, Allstate, Farmers, Liberty Mutual, Mercury, regional carriers), the adjuster, the claim number, and the policy. Supplement aging counts from submission timestamp against your configured threshold, with per-claim, per-carrier visibility so the office manager sees which claims have gone silent. Per-claim financials (labor, parts, total claim value) are visible while the estimate is still being written, so you spot the claims running hot before close, not at month-end reconciliation.
Office manager opens the dashboard and sees the at-risk claims first: aging supplements, carriers silent past threshold, customers waiting on a signature. One tap pulls the claim, the AI drawer drafts the next adjuster email or supplement rebuttal in the shop's voice, the office manager edits and approves, send. Estimator gets @mentioned on a teardown photo, reviews, drafts the supplement, logs it. Tech updates status from the bay on a phone, photos auto-publish to the customer portal. By 5pm the next day's at-risk list is already cleaner than it was at 9am.
The Claimory cohort recovers $5,000 to $15,000 per location per month, and the math is concrete. The average shop misses 1 to 3 supplements a month at $400 to $1,200 each because the supplement window closed before anyone followed up. Claimory's aging thresholds and AI-drafted rebuttals catch those. Cycle time tightens by 0.5 to 1.5 days because nothing sits silent. DRP audit prep, which used to eat 3 to 6 hours a quarter, becomes a one-click export. Add it up across a year and the platform pays for itself in the first month most shops run it.
Generic shop management tools (Tekmetric, Shopmonkey, AutoLeap) were built for mechanical work. Their concept of a 'repair order' has no native place for a supplement, no per-carrier aging, no DRP audit trail, no integration story for CCC ONE or Mitchell. Claimory was built for insurance claim work from the first commit. Supplements, DRP audit prep, cycle time math, and total loss workflow are first-class. That is why generic shop tools keep failing collision shops, and why the operators who switch from them to Claimory recover claims they used to lose.
No. Your estimator keeps writing estimates in whichever platform they already use. Claimory is the management layer that picks up the moment the estimate is written and runs the rest of the claim until the carrier pays. Estimate XML imports in one click for CCC ONE and Mitchell; Audatex estimates are supported via the AI document parser using the PDF. Supplements and adjuster activity track on the claim, customer-facing comms run through the portal.
Tekmetric and Shopmonkey were built for mechanical repair orders. They do not have native supplement workflow, per-carrier aging, DRP audit prep, or a CCC ONE integration story. Claimory was built for insurance claim work specifically. Shops with mostly insurance volume run Claimory; mostly customer-pay mechanical shops run the generic tools.
You log the estimate against the claim record, capture the carrier, adjuster, claim number, and total. From there every supplement, photo, note, status change, adjuster reply, and customer message attaches to the same claim. When the final invoice goes out, Claimory shows the original estimate, every supplement logged, what the carrier approved, and the final invoiced amount side by side.
Multi-location shops run every location under one account, with users assigned to one location or given roll-up visibility across all sites. Filter the claim board, supplement log, and financials by location. 3 plus locations typically move to Enterprise for SSO and centralized billing.
Every status change, photo upload, note, supplement decision, adjuster email, and customer message is timestamped and attributed to a user. Nothing is editable after the fact. When a carrier audits a DRP claim, you export the per-claim packet (timeline, photos, estimate, supplements, communications, cycle time summary) in one click. You do not rebuild it from email folders.
Yes. Core claim tracking, per-carrier aging, audit trail, and the customer portal are included from the Starter plan at $49 per month per location. Higher tiers unlock larger AI usage limits, co-branded portal, and dedicated support. Plans from $49 per month per location, with a 14-day free trial. No credit card required.
Yes. Claimory runs in any mobile browser. Techs update status, take teardown photos, and log parts received from the phone they already carry. No app install. Most shops run techs on personal phones plus a single shared bay tablet on day one.