Copilot is an opt-in AI add-on for collision shops at $29/mo per location. Same flat price on Starter and Professional. Included free on Elite and Enterprise. The same engine you already pull for help, running automatically as work comes in. Drafts the adjuster reply, catches the supplement, flags the photo problem, predicts total-loss at intake. Owner approves every send. Works alongside CCC, Mitchell, and Audatex.
Copilot watches claim events as they happen. Photo uploaded - Copilot describes the damage in two seconds. PDF dropped - fields auto-populate. New claim - severity and total-loss probability scored. Adjuster email lands - reply drafted in your voice. Status changes - audit runs, missed supplements flagged. Nothing waits for you to remember to ask.
Drafts queue as awaiting your approval. They never leave the shop without you hitting Approve. Class A prep actions (photo description, severity prediction, document parsing) and Class B draft actions (email drafts, SMS rewrites) default on when Copilot is enabled. Class C auto-send is off by default and requires explicit per-channel opt-in with rule configuration.
If anything looks wrong, the Emergency Stop button in Settings, AI, Copilot pauses every Copilot action across every claim in your workspace instantly. Resume when you are ready. Every action lives in the Action Log with cost, duration, model, and outcome - filter by claim, status, or class.
The AI tools you already see (Claim Audits, the chat drawer, draft buttons) are things you pull when you want help. Copilot is the same engine running automatically as work comes in, so you do not have to remember to ask. Every external send still needs your approval.
Drafts sit in your inbox as drafts. They never send autonomously. You read each one before approving. Reject it and the rejection trains the next draft.
No. Copilot reads from your existing claim file. Your estimator still uses CCC or Mitchell exactly the way they do today.
Copilot is $29 per month per location for Starter and Professional plans. Included free on Elite and Enterprise plans. Annual billing saves 20% ($23/mo equivalent, $276/yr per location). First 30 days are free for existing Claimory customers when Copilot becomes generally available. A single missed supplement averages $400 to $600 recovered, so Copilot typically pays for itself for the next year.
Every action class is a separate toggle. Want Copilot to draft but never auto-send? Off by default. Settings, AI, Copilot has a switch for every action class.