How Claimory manages insurance claims from first call to final payment

Every claim from intake through supplement, repair, customer communication, and final payment on one timeline. VIN scan at intake, estimate import from CCC ONE, Mitchell, or Audatex, supplement aging per carrier, two-way SMS, e-signature, and a total loss workflow. Works alongside the estimating system the shop already uses.

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Intake to estimate: the first five minutes

Scan the VIN off the windshield with the phone camera. Year, make, model, and trim pre-fill the claim record. Capture customer, insurance carrier, claim number, adjuster, deductible, rental coverage, and intake photos on one screen. Import the estimate XML from CCC ONE, Mitchell, or Audatex in one click. Line items, parts, labor, and totals come through structured on a side-by-side review screen. The claim clock starts. The customer portal link generates and is ready to text.

Claim detail: one record, every conversation

Activity, Emails, Files, Financials, Messages, Tasks, and Claim Audits all live on one claim record. The adjuster's email reply lands on the Emails tab. The customer's SMS reply lands on the Messages tab. The teardown photo lands on the Files tab. The supplement the estimator submitted yesterday lands on the Financials tab with status and aging. Any team member who opens the claim sees the complete history without hopping across tools. The QuickLogPanel lets anyone drop a note in 10 seconds without interrupting the workflow.

Close: invoice, payment, and archive

Generate the final invoice directly from the claim record. Post the insurance check, the deductible, and any supplemental payments separately so the ledger reconciles. Per-claim margin computes automatically: parts, labor, sublet, betterment, and gross margin against the estimate. Archive the claim when the job ships. Archived claims live on a dedicated page so the active list stays clean. Records are searchable forever for DRP audits, carrier inquiries, and attorney requests.

Five supporting pillars

  • One claim record holds the VIN, customer, vehicle, carrier, adjuster, estimate, every supplement in order, every email thread, every customer text, every photo, and the final payment status. The next person on the claim sees the full story in 20 seconds.
  • Supplement aging tracks every open supplement with days pending per carrier. Configurable thresholds flag State Farm and GEICO on the cadence each carrier moves at so the estimator knows who to call before the weekend.
  • The claim list is sortable and filterable for the production manager's desktop and has a mobile-card layout for the bay floor. Bulk actions let the team reassign, update status, or archive multiple claims at once.

Key capabilities

  • VIN barcode scanner: scan from phone camera, year, make, model, and trim pre-fill
  • Estimate import from CCC ONE, Mitchell, and Audatex with side-by-side line-item review
  • Claim detail tabs: Activity, Emails, Files, Financials, Messages, Tasks, Claim Audits
  • Supplement aging per carrier with configurable thresholds and overdue flags
  • Bulk claim actions: reassign, update status, archive across multiple claims at once
  • Total loss workflow: templates, toggleable line items, branded invoice, production badge
  • Per-claim margin: labor, parts, sublet, betterment, gross margin versus the estimate
  • Archived claims searchable forever for DRP audits and carrier inquiries
  • 14-day free trial, no credit card required

Common questions

Does Claimory replace CCC ONE or Mitchell Cloud Estimating?

No. Claimory is not an estimating system. The shop keeps using CCC ONE, Mitchell, or Audatex to write estimates. Claimory runs everything around the estimate: supplements, customer portal, adjuster follow-up, cycle time, team tasks, and final payment. Think of CCC or Mitchell as the estimate writer and Claimory as the claim runner.

How long does claim setup take at intake?

Most shops complete intake in under 5 minutes. Scan the VIN, capture customer and insurance details on one screen, import the estimate XML from CCC or Mitchell, and the customer portal link is ready. The estimator already has the claim in Claimory before they finish walking the car.

Can the production floor access claims from a phone?

Yes. The claim list has a mobile-card layout optimized for the bay floor. Technicians see their assigned tasks and the claim context they need. Production managers can move cars through stages, view supplement status, and check which claims are overdue without going back to the office.