The collision repair customer portal that kills the 'where is my car?' calls. Print a QR on the work order, the customer scans with their phone camera and verifies with last name and claim number, and they see the vehicle, insurance company, current status, and the live repair-progress timeline with no app install and no password. A free customer account adds bay photos, two-way SMS, uploads, delivery e-signature, and shop branding. Included on every paid plan starting at $49.99 per location per month.
Every claim gets a unique token-protected portal URL. Print it as a QR on the work order or the customer's check-in receipt, the customer scans with the camera app on any phone, and confirms their last name and claim number (plus a shop PIN if the shop sets one) to open the portal. There is no app store visit, no password to remember, no support call when the customer cannot find the login. The portal is mobile-first, so it reads cleanly on the phone the customer already has in their hand.
The customer-facing page tracks the actual production stages (Pictures, Estimate, Teardown, Supp Sent, Supp Appr, Started, Completed, Delivered) with the current stage highlighted. As the production board moves, the portal updates. There is no second system to sync, no stale ETA the customer keeps refreshing. The technician posts once on the claim, the customer sees the same view.
Before, during, and after photos attach to the claim as the technician adds them, with a timestamp and stage tag. Customers who create a free account see the photo gallery on their phone. This is the trust gap that fuels status calls: when the customer can see the work happening, the call never happens.
Customer replies post into the claim record, not a stranded inbox or someone's personal phone. Anyone on the team picking up the file sees the full thread. Real two-way SMS via Telnyx using a workspace phone number, not a shared shortcode, so customers can save the shop as a contact. Connect your workspace number and inbox at onboarding to send and receive.
On Professional and above, the shop can turn on in-portal payments through Stripe. The customer opens the claim, sees the balance and the insurance deductible, and pays by card, Apple Pay, or Google Pay on a secure Stripe-hosted checkout. Funds go straight to the shop's own bank account, the shop is the merchant of record, and Claimory takes no cut of the transaction. The payment posts back to the claim, so the office sees it on the financials without re-keying.
Repair authorization, betterment acknowledgement, and supplement approval go out as a secure signing link the customer opens on any device, and delivery sign-off happens in the customer account. Reusable signature templates and signing sessions mean the package is ready to sign before the customer walks in for pickup. Every signed document attaches to the claim record.
With a free customer account, customers request inspection, drop-off, and pickup times that route into the shop calendar without a phone call. They can also upload damage photos and supporting docs from their phone, files land directly on the claim, not the front desk inbox.
Once the customer creates a free account, the account view is branded with your shop's logo and colors on Professional ($129.99 per location per month) and above, with a public branded landing at claimory.io/p/your-shop-slug to bookmark. The quick no-login status view is Claimory-branded. Enterprise multi-location groups get a per-group co-branded account view so every location reads as the same brand.
Operator interviews from the Claimory cohort report 3 to 6 inbound 'where's my car?' calls per day at 4 minutes each. Across a 22-day working month, that is roughly 4 to 9 hours of front-desk time per shop reclaimed each month, just from customers self-serving status. The hours go back into pushing claims forward.
No app, ever. The QR token is the access mechanism: the customer scans the code on any phone, confirms their last name and claim number, and sees the vehicle, insurance company, current status, and the repair-progress timeline with no password. A free customer account, created in one tap, adds the photo gallery, two-way messaging, uploads, delivery e-signature, scheduling, shop branding, loyalty, and saved repair history. The status portal works without the account.
Yes, in the customer account view. Once the customer creates a free account, the account shows the shop's logo and colors on Professional and above, with a public branded landing at claimory.io/p/your-shop-slug to bookmark. The quick no-login status view is Claimory-branded. Enterprise multi-location groups get a per-group co-branded account view.
SMS and email are included with no extra fees. Two-way SMS runs through a Telnyx-provisioned workspace number you set up at onboarding. Email connects to your Gmail or Outlook over OAuth and threads adjuster and customer messages on the claim. Both ship in the customer-experience layer.
Customers see live status and the repair-progress timeline on a link they already have, with photos in the free account. The calls that remain are the ones that actually need a person. Operator interviews from the Claimory cohort report 4 to 9 hours of front-desk time reclaimed per shop per month after the portal is in place.
Yes. The customer portal, e-signature, QR-code updates, self-serve scheduling, and photo uploads are included on every paid plan starting at Starter ($49.99 per location per month). Two-way SMS and the AI email hub are part of Professional ($129.99) and up. White-label branding tiers up on Elite, but the operational portal is on every plan.
Yes, on Professional and above. The shop connects a Stripe account once, then customers can pay the deductible and any repair invoice from the portal by card, Apple Pay, or Google Pay. Funds settle directly into the shop's bank account, the shop is the merchant of record, and Claimory charges no per-transaction fee. Each payment posts back onto the claim financials automatically.