The collision repair customer portal that kills the 'where is my car?' calls. Print a QR on the work order, the customer scans with their phone camera, and they see live repair status, photos from the bay, ETA, two-way SMS, and e-signature. No app install. No password reset call. Included on every paid plan starting at $49 per location per month.
Every claim gets a unique token-protected portal URL. Print it as a QR on the work order or the customer's check-in receipt, the customer scans with the camera app on any phone, and the portal opens. There is no app store visit, no password to remember, no support call when the customer cannot find the login. The portal is mobile-first, so it reads cleanly on the phone the customer already has in their hand.
The customer-facing page tracks the actual production stages (Pictures, Estimate, Teardown, Supp Sent, Supp Appr, Started, Completed, Delivered) with the current stage highlighted. As the production board moves, the portal updates. There is no second system to sync, no stale ETA the customer keeps refreshing. The technician posts once on the claim, the customer sees the same view.
Before, during, and after photos auto-publish to the customer portal as the technician adds them to the claim. This is the trust gap that fuels status calls: the customer cannot see the work happening, so they call to ask. When the photo lands on their phone in seconds, the call never happens.
Customer replies post into the claim record, not a stranded inbox or someone's personal phone. Anyone on the team picking up the file sees the full thread. Real two-way SMS via Telnyx using a workspace phone number, not a shared shortcode, so customers can save the shop as a contact.
Repair authorization, betterment acknowledgement, supplement approval, and pickup-delivery sign-off are all signable from the customer's couch through the portal. Reusable signature templates and signing sessions mean the package is ready to sign before the customer walks in for pickup.
Customers request inspection, drop-off, and pickup times that route into the shop calendar without a phone call. Customers can also upload damage photos and supporting docs from their phone, files land directly on the claim, not the front desk inbox.
The portal is branded with your shop's logo and colors on Professional ($129 per location per month) and above. Public branded landing at claimory.io/p/your-shop-slug gives the customer a clean URL to bookmark. Enterprise multi-location groups get a per-group co-branded portal so every location reads as the same brand.
Operator interviews from the Claimory cohort report 3 to 6 inbound 'where's my car?' calls per day at 4 minutes each. Across a 22-day working month, that is roughly 4 to 9 hours of front-desk time per shop reclaimed each month, just from customers self-serving status. The hours go back into pushing claims forward.
No. The QR token is the access mechanism. The customer scans the code on any phone, the portal opens, and they see status and photos with no app and no password. An optional full customer account is available on top for loyalty, referrals, and saved repair history, but the portal works without it.
Yes. Branded on Professional and above with the shop's logo and colors. Public branded landing at claimory.io/p/your-shop-slug gives the customer a clean URL to bookmark. Enterprise multi-location groups get a per-group co-branded portal.
SMS and email are included. Two-way SMS runs through a Telnyx-provisioned workspace number. Email connects to your Gmail or Outlook over OAuth and threads adjuster and customer messages on the claim. Both ship in the customer-experience layer with no extra fees.
Customers see live status, photos, and ETA on a link they already have. The calls that remain are the ones that actually need a person. Operator interviews from the Claimory cohort report 4 to 9 hours of front-desk time reclaimed per shop per month after the portal is in place.
Yes. The customer portal, two-way SMS, email hub, e-signature, QR-code updates, and self-serve scheduling are included on every paid plan starting at Starter ($49 per location per month). Branding and customization tier up on Professional and Elite, but the operational portal is on every plan.