Claimory is the management layer for collision shops. The carrier directory captures State Farm, Geico, Progressive, USAA, Allstate, Farmers, Liberty Mutual, Travelers, Nationwide, American Family, Mercury, MetLife, Auto-Owners, and any regional or specialty carrier on one profile per carrier with claims phone, supplements email, billing terms, DRP status, and adjuster relationship history. Included on every paid plan starting at $49 per month per location.
Every carrier gets the same profile shape: claims phone, supplements email, billing address and terms, DRP tier, regional manager, payment cadence, photo and pre-auth requirements, and the quirks your shop has learned the hard way. State Farm often requires photos before teardown. Geico approves clean supplements fast. Progressive's NetClaim lives in the carrier portal but the operational log lives in Claimory. Allstate process varies by region. USAA documentation standards are tight. Capture the rules once, reuse on every claim tagged to that carrier.
Every adjuster your team has worked with is logged on the carrier profile with name, phone, email, and the running notes (who approved fast, who fought every supplement, who answers Friday emails). When the office manager leaves, the adjuster relationship memory does not walk out the door with them. The next hire is not starting from zero on the State Farm relationship.
Claimory tracks average supplement approval time by carrier from real claim data, not estimates. Knowing Geico approves in 3 days and State Farm takes 7 changes the follow-up cadence. The office manager calls the right follow-up at the right time, not every carrier on day 5 because the day 5 reminder is universal. Approval timing data turns into negotiation leverage at DRP review, instead of opinion-vs-opinion.
Each carrier profile stores DRP tier, photo requirements, rental and tow authorization rules, and supplement submission process. When a claim is tagged to that carrier, the requirements surface on the claim timeline so the estimator and office manager see them without digging through old emails. DRP checklists do not get skipped on the rush jobs because they live on the claim, not in someone's head.
New claim drops in: front desk picks the carrier from the directory, the adjuster pulls from the saved list, the DRP photo rules surface in the claim sidebar. Estimator writes the estimate in CCC ONE, logs it, supplement aging starts on the carrier's clock. At day 6 of a Geico claim, the system flags it (Geico average is 3 days), AI drafts a follow-up email, office manager edits and sends. Claim moves. Per-carrier dispute rate, payment speed, and claim volume roll up at quarter-end for the DRP review.
Claimory does not have direct API integrations with carrier portals like State Farm SECURE or Progressive NetClaim. Your estimator still writes estimates in CCC ONE or Mitchell, and uploads to the carrier portal the same way they always have. What Claimory does is own the operational layer: the contact list, the supplement log, the approval timeline, and the follow-up trail, so nothing gets lost between the portal and the shop floor.
Every carrier your shop handles. State Farm, Geico, Progressive, Allstate, Farmers, USAA, Liberty Mutual, Travelers, Nationwide, American Family, Mercury, MetLife, Auto-Owners, and any regional or specialty carrier are all supported out of the box. Claimory is carrier-agnostic.
Yes. Add a new carrier profile in under a minute with claims phone, supplements email, billing terms, DRP status, and any internal notes on how that carrier runs. New carriers become available across every claim, estimate, and report from the moment you save the profile. No waiting on support, no per-carrier fee.
No. Claimory does not have direct API integrations with carrier portals, and we are honest about that. Your estimator still writes estimates in CCC ONE or Mitchell, and uploads to the carrier portal the same way they always have. Claimory owns the operational layer: contact list, supplement log, approval timeline, and follow-up trail.
Yes. Average supplement approval days by carrier, number of touches per claim, payment speed, dispute rate, and claim volume trend. Shops use this to negotiate DRP terms with real data, flag carriers that consistently slow-walk approvals, and decide which relationships are worth the paperwork.
Each carrier profile stores DRP tier, photo requirements, rental and tow authorization rules, supplement submission process, and any shop-specific notes your team has learned the hard way. When a claim is tagged to that carrier, the requirements surface on the claim timeline so they do not get skipped on rush jobs.
Yes. The carrier directory is included on every tier, starting at $49 per month per location on Starter, with no caps on number of carriers or contacts per carrier. Advanced per-carrier benchmarks and approval-time analytics unlock on Elite at $349.