Claimory is the management layer for collision shops. Loaner tracking ties every check-out to a claim and the carrier's rental approval (approved daily rate, approved cap in days, adjuster on file), counts the days automatically, and surfaces the claim 2 days before the cap expires so the shop never eats uncovered rental days. Loaner tracking is included on Professional at $129 per month per location and Elite.
Assign the loaner to a claim, attach the carrier's rental approval (daily rate and approved cap in days), capture mileage and fuel, run the walk-around photos, and collect the signed agreement, all on one screen. No more keys handed over with a promise to sign later. The signed agreement, the insurance photo, and the walk-around set are required before the loaner is marked out.
Claimory counts days automatically from check-out. When the loaner gets close to the carrier's approved cap, the claim surfaces with the adjuster, the approved rate, and the days remaining so your admin can request an extension before the shop starts eating days. Shops running 5 plus loaners report this as the single feature that pays the tier upgrade.
At check-in, capture the return mileage, fuel level, and fresh walk-around photos. Claimory compares them to check-out, flags any new damage or fuel charge, and records the charge on the claim before the loaner goes back into the available pool. The 'I think there was a scratch on the bumper' moment ends.
Track mileage per loaner, set service intervals (oil change, tire rotation), and take a vehicle out of the available pool for maintenance before a customer ends up stuck with a low-tread tire. Maintenance status is visible alongside available status so the front desk does not assign a loaner that needs service.
Customer comes in with a Geico claim, approved 5 days at $35/day. Front desk picks the loaner from the available pool, attaches the carrier approval to the loaner record, captures fuel, mileage, walk-around photos, and the signed agreement. 4 days later: dashboard surfaces the claim, the loaner is 1 day from cap. Office manager calls Geico, gets a 2-day extension, updates the cap, the day-count rolls. Customer returns the car on day 6 in cap, no overrun, no shop-side absorption.
Cohort shops running 6 to 12 loaners report 1 to 4 days per month leaking into shop-absorbed rental at $25 to $45 per day before Claimory. That is $300 to $2,160 per year per loaner. Once approved-cap alerts fire 2 days before the limit, those days come back to the carrier or get caught at the customer. The math pays the Professional tier upgrade for any shop with 4 plus loaners.
Claimory's loaner module is built for the handful to a couple dozen loaners a body shop operates, not a 200-vehicle standalone rental business. If you run a standalone rental, you want a rental platform. If you run shop loaners tied to claims, Claimory handles it without a second subscription.
Then you can skip this feature. Claimory's loaner module is optional. Shops that send customers to Enterprise, Hertz, or a carrier-arranged rental do not need it. But if you run even two or three loaners of your own, the tracking pays for itself the first time a vehicle goes out without a signed agreement.
Yes. Each loaner assignment is tied to a claim and the carrier's rental approval: approved daily rate, approved cap in days, and the adjuster who authorized it. When the approved cap is about to run out, the claim surfaces so you can request an extension or swap the customer before the shop eats the day.
Yes. Set the approved rental cap per claim and Claimory counts the days from check-out. When a vehicle is 2 days from the cap, it surfaces on the dashboard with the claim, the adjuster, and the outstanding balance so your admin can request an extension before the shop starts paying out of pocket.
Every check-out captures a walk-around photo set, the fuel level, and the mileage. Deposit amount and method are logged on the agreement. On return, the check-in photos are compared side by side and any new damage or fuel charge is recorded against the customer before the loaner goes back into the available pool.
For most collision shops, yes. Claimory's loaner module is built for the handful to a couple dozen loaners a body shop operates, not a 200-vehicle rental fleet. If you run a standalone rental business, you want a rental platform. If you run shop loaners tied to claims, Claimory handles it without a second subscription.
Loaner tracking is included on Professional at $129 per month per location and Elite. Starter at $49 focuses on claim and supplement tracking. If loaners are a daily part of your operation, Professional is the right tier.