Customer portal for collision repair shops: live repair status, no app required

Every claim generates a unique token-protected link and QR code. Print it on the work order or text it at intake. The customer opens it in any mobile browser, sees live repair stage, photos from the bay, and pickup ETA, and can text the shop two-way from the same page. No app install, no account creation, no password to reset.

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Cuts status calls without adding work for the front desk

The front desk spends 12 to 18 hours a week on status calls at a typical 90-claim-per-month shop. The customer portal removes most of them. The customer gets a link at intake, sees the car move through stages in real time, and gets texts with photos from the bay. They stop calling because they already know. The portal runs off the same production board the shop already updates, so there is no separate feed to maintain.

E-signature for every document that needs one

Repair authorization at intake, supplement and betterment approvals as they surface, delivery acknowledgment at keys-out. Every signed document attaches to the claim record with timestamp, IP address, and the device the customer used. The customer signs from the couch. Nothing gets lost in a fax queue or an unsigned-paperwork pile.

Branded portal and post-repair survey

On Professional and above, the portal shows the shop logo, name, phone, and address. Public branded landing at claimory.io/p/your-shop-slug gives the customer a clean URL to bookmark. After delivery the portal can send a post-repair survey captured on the claim. Happy customers can be invited to leave a public review; the shop follows up directly with anyone who had a problem.

Five supporting pillars

QR code access printed on the work order. No app download. No account creation. Token-protected URL per claim, tied to the specific vehicle so one forwarded link cannot open another customer's record.
Live repair timeline driven by the production board: Pictures, Estimate, Teardown, Supp Sent, Supp Appr, Started, Completed, Delivered. When the production manager moves the car, the timeline updates. No second system to keep in sync.
Two-way SMS on a real workspace-owned Telnyx number threads directly back to the claim. Customer replies land on the claim record, not in the office manager's personal phone.

Key capabilities

Token QR code per claim: scan from the work order, no app install
Live repair timeline tied to the production board: Pictures, Estimate, Teardown, Supp Sent, Supp Appr, Started, Completed, Delivered
Photo posts from the bay with timestamp and stage tag visible to the customer
Two-way SMS on a dedicated workspace Telnyx number, threaded to the claim record
E-signature for repair authorization, supplement approvals, and delivery acknowledgment
Pickup ETA with carrier-aware rental day-counter
Customer photo uploads back into the claim: insurance card, VIN, damage walkaround
Branded portal with shop logo and name on Professional and above, with public landing at claimory.io/p/your-shop-slug
Post-repair survey with 5-star routing to Google and private routing for low scores
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Common questions

Do customers need to download an app or create an account?

No. The Claimory customer portal opens in any mobile browser. No app install, no account creation, no password to reset. Each customer gets a unique token-protected link tied to their specific claim. They tap the link or scan the QR code on the work order and see their car's status immediately.

Can customers see sensitive financial information through the portal?

No. The portal shows repair stage, photos, pickup ETA, and the two-way message thread. Financial details like internal margins, carrier negotiation notes, and full supplement amounts are not visible to the customer. The shop controls what information the portal displays.

How does two-way SMS work on the portal?

Each workspace gets a dedicated Telnyx number with a real area code. Outbound texts send from that number. Customer replies thread back to the claim record so any team member can respond. Nothing gets stranded in the office manager's personal phone. All messages are logged on the claim.