Total loss claim handling for collision repair shops

How total loss works inside Claimory

The workflow starts when the estimator flips the claim to total loss. The TotalLossBadge surfaces on the production board, the claim list, and every view where the claim appears. The bay sees it immediately and stops work. The TotalLossBuilder modal opens: templates load, custom charges become available, line items become toggleable, and the branded invoice generates. The original estimate and any submitted supplements stay on the record for audit and dispute.

Carrier-specific formatting and custom charges

Templates support line ordering tuned to specific carrier formats. A shop with State Farm, GEICO, and Progressive total losses can build one template per carrier so each invoice ships in the format that carrier expects. Custom charges layer on top per claim for the storage days, gate fees, or admin costs that do not fit the template, without polluting the template for future claims.

Tow log linkage and audit trail

Tow-in and any subsequent tow-out link to the total-loss claim through the tow log so costs and timestamps stay attached to the record. When the total-loss invoice goes out, the send is logged in the email send log alongside every other outbound message. If a carrier disputes whether the invoice was sent, the log settles it. Pre-total estimate history, supplements, and send log are all preserved for the life of the claim.

Five supporting pillars

• Reusable total loss templates hold the line items most claims share: storage, admin fee, environmental, tow-in, gate fee, and paperwork. Each new total loss loads the template so the estimator does not start from a blank screen.
• Every line item toggles on or off per claim. The carrier does not pay environmental on this one. Toggle it off, totals recalculate, and the template is unchanged for next time.
• The send dialog routes the invoice to the carrier and the tow company in one action, with subject and body pre-filled. The send is logged on the claim so there is no dispute about whether and when it went out.

Key capabilities

• Total loss templates with common line items: storage, admin fee, environmental, gate fee, tow-in
• Toggleable line items per claim with automatic total recalculation
• Custom charges per claim that do not affect the base template
• Carrier-specific line ordering so each invoice ships in the format the carrier expects
• Branded total-loss invoice with shop logo, name, address, and phone
• Send dialog that routes to carrier and tow company in one action, logged on the claim
• TotalLossBadge on the production board, claim list, and all claim views
• Original estimate and supplement history preserved for audit even after total loss flip
• 14-day free trial, no credit card required

Common questions