Total Loss line-item templates
Reusable templates for the line items most total losses share (storage, admin fee, environmental, tow-in, gate fee, paperwork). New total losses inherit the template so the estimator does not start from a blank screen.
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Total Loss Claims Management Software for Collision Shops
Total loss claims management built for collision repair: carrier-specific templates, toggleable charges, branded invoice, send to insurance and tow in one dialog, and a production-board badge so nobody keeps painting a vehicle that is not coming back.
No credit card. Works with CCC ONE and Mitchell.
Templates, invoice, and the production-floor signal
Total loss has its own financial flow inside Claimory because the line items, the recipients, and the production behavior are all different from a standard repair. The capabilities below cover what is actually shipped: reusable templates, toggleable line items, a dedicated builder modal, a branded invoice, a send dialog tuned for insurer plus tow, and a TotalLossBadge that warns the bay before any more time hits the job.
Custom charges per claim
On any total-loss claim, add custom charges that do not fit a template line. Charges are stored on the claim, not on the template, so they affect this invoice without changing future ones.
Toggleable line items
Every total-loss line item can be toggled on or off per claim. The carrier sometimes does not pay environmental; toggling drops the line and recalculates the invoice without losing it for next time.
Total Loss builder modal
A single dialog that opens any total-loss claim into the builder. Templates load, charges show, toggles work, and totals recalculate as the estimator works.
Branded total-loss invoice
The generated invoice carries the shop's logo, name, address, phone, and the line items in the order configured. PDF-ready and emailable.
Send to insurance and tow
A dedicated send dialog routes the invoice to the carrier and the tow company in one action, with email subject and body pre-filled. Logs the send on the claim.
Total Loss badge on the claim
When a claim flips to total loss, a badge surfaces on the production board, the claim list, and any place the claim shows. Stops the bay from starting work that should not start.
Estimate and supplement history preserved
Flipping to total loss does not erase the original estimate or any submitted supplements. The claim record keeps the full pre-total history for audit and dispute.
Tow log linkage
Tow-in and any subsequent tow-out (e.g. to salvage) link to the claim through the tow log so the cost and timestamps stay attached to the total-loss record.
Email send tracking
When the total-loss invoice goes out, the send is logged in the same email send log that tracks every other outbound. Disputes about whether and when the invoice was sent are resolvable.
Carrier-style line ordering
Templates allow line ordering tuned to specific carrier formats. The shop sets it once and every claim ships in the format that carrier expects.
Alert on workflow change
When a claim is flipped to total loss, the production team gets a notification through the normal notification queue so the bay does not keep painting a vehicle that is not coming back.
How shops use this in practice
The estimator marks a claim total loss. A badge lights up on the production board, the bay stops queuing work, and the office opens the TotalLossBuilder. A template per carrier loads the standard lines, the estimator toggles a line the carrier never pays, and adds a custom storage charge for the days the vehicle has been on the lot. The branded invoice generates, the send dialog routes it to both the carrier and the tow company, and the email send log records both sends for the file.
Common questions
Related feature categories
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No credit card. Works with CCC ONE and Mitchell.
Backed by real code in the Claimory product