Claimory is the management layer for collision shops. Towing and transport coordination tracks every tow from dispatch to arrival inside the same platform that runs your claims, so the customer pickup, the parts run, the dealer move, and the loaner swap all link to a claim record with live ETA, driver assignment, and cost logged automatically. Towing unlocks on Professional at $129 per month per location and higher.
Customer vehicle pickup from an accident scene or home. Sublet transfer to a glass shop, frame specialist, or mechanical sub. Parts delivery from a dealer or vendor. Customer vehicle delivery back home after the repair. Dealer or auction transport on a total loss. Storage facility move when parts are delayed. Every type runs on the same dispatch screen with origin, destination, driver, ETA, and cost tied to the claim.
Once a transport is dispatched, the team sees the live ETA, progress, and driver contact. Customer-facing transports auto-update the customer portal so 'where is my car' calls disappear. Internal transports (parts runs, sublet transfers) update the claim record, so the estimator knows when the windshield gets back and the production manager knows when the bumper covers will land.
Every tow provider you use lives in a directory with contact info, service area, daily hours, and rate sheet. Claimory tracks per-provider performance: average ETA, on-time rate, monthly volume, monthly spend. When you call a tow, the system can recommend the provider with the best on-time history for that origin zip code. No more guessing whose number is fastest.
Every tow logs a cost against a claim or cash job. No more paper receipts in a drawer. At month-end, transport spend reports break down by claim, provider, and category so you can recover what was carrier-approved and absorb what was shop-side. DRP audits get the transport log in the same per-claim packet that holds photos and estimates.
Customer calls, vehicle is in a parking lot two miles away. Front desk creates a transport request, picks the preferred provider for that zip, and dispatches. Driver picks up, ETA updates in the dashboard, the customer portal sends an automatic update. When the vehicle lands, the front desk gets a push notification, intake task fires, the claim moves to teardown. Total elapsed staff time for the dispatch: under a minute.
Operator interviews from the Claimory cohort report 4 to 12 inbound tow status calls per week. At 3 to 5 minutes each, that is 1 to 4 hours of front-desk time per week reclaimed once the customer portal and team dashboard show live ETA. The transport spend report alone has caught carriers under-reimbursing by 5 to 15 percent in cohort shops, so the audit value compounds with the time savings.
You create a transport request with origin, destination, vehicle, and the linked claim, pick a provider from the directory, and dispatch. The dashboard shows live ETA and progress. When the vehicle arrives, the team gets a push notification and the customer portal updates automatically.
No. Claimory does not have direct API integrations with national tow networks today. What it does is own the dispatch log, provider directory, ETA tracking, and cost-to-claim allocation. Your team still calls or messages providers the way they always have, but the record is now in one place.
Yes. Add your own trucks as providers in the directory and assign drivers from your team. In-house transports track the same way: origin, destination, ETA, cost (often $0 for internal moves), and arrival notification.
Every transport logs an estimated cost on dispatch and an actual cost on completion. Costs auto-link to the claim or cash job. Monthly spend reports break down by claim, provider, and transport type so you know what is carrier-recoverable and what is absorbed.
Towing and transport coordination unlocks on Professional at $129 per month per location and higher. Starter focuses on core claim tracking. Professional, Elite, and Enterprise have no caps on transport requests, providers, or tracking updates.
Yes. Export to Excel or CSV with vehicle, claim, provider, dates, costs, and status. Provider performance reports show average ETA, on-time rates, and monthly volume. Reports can be filtered by transport type, provider, or time period.
Customer-facing transports (pickup, delivery) auto-update the customer portal with status and ETA. Customers see the truck assigned, the driver name, and the arrival window without anyone in the office sending a manual text.