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    Claimory
    Towing and transport

    Everything Claimory keeps on one tow

    Below is a single tow open in Claimory. A tow costs real money and then vanishes into a receipt nobody can place, so every label around that screen is a field stored on the record: whose car it was, where it went, when it was meant to move against when it actually moved, how far, what it cost you and what you charged. Months later the tow can still be priced and put on the job it was run for.

    The car and its owner
    Customer name with the year, make and model, plus VIN and plate underneath.
    Tow status
    Scheduled, Picked Up, Delivered or Cancelled.
    Billing status
    Not Billed, Billed, Collected or Internal Only.
    Pickup and drop-off
    Both addresses in full, so the run reads back as a journey.
    An active tow card on the Claimory towing board for a collision repair shop, showing the tow number, the customer and the 2020 Volkswagen Jetta being towed, the truck assigned to it and the time it went out, the cost and a billing status of Internal Only, beneath tiles for collected revenue, providers, reports and completed tows.
    Three separate times
    When it was scheduled, when the car was actually collected, and when it actually landed.
    Distance
    Miles for the run, which is what a per-mile rate bills against.
    Total cost
    What the tow cost your shop.
    Customer charged
    What you billed for it, right beside what it cost.
    Who moved it

    Your truck, or somebody else's

    Claimory asks that first, because the two cost money in different shapes. Your own truck bills from a rate card you set. A subcontracted company sends an invoice you have to check against terms someone agreed to months ago. Both are kept, and each one keeps what it actually needs.

    A truck you own

    • A base hook fee, a per-mile rate and a minimum charge, set per truck rather than shop-wide
    • A coverage radius in miles, so dispatch knows which truck can reasonably take the run
    • Year, make, model, plate and VIN, because the truck is a vehicle you own and insure
    • Drivers assigned to that truck, each marked Available, Out or Maintenance

    A company you call

    • A named contact, plus a dispatch line and an after-hours line held separately
    • Service area and coverage radius, so the right company is called for the right corner of town
    • Payment terms, Due on Receipt through Net 60, on the provider rather than in memory
    • Rate profiles and additional fees, so a quoted number can be checked against what was agreed
    Providers

    The number you call at two in the morning

    A dispatch line and an after-hours line are rarely the same number, and the one you need at 2am is never the one written on the card in the drawer. Each provider holds both, plus the named human who answers, the area they cover and how far they will travel for you. Tapping a number on a phone dials it.

    Payment terms sit on the provider too, from Due on Receipt through Net 60, so the invoice that lands next month can be checked against what was agreed rather than paid on trust.

    The Drivers tab of the Claimory towing screen, showing tiles for total, available, on route and off duty drivers, a weekly schedule where each driver's availability is toggled day by day with a legend for Available, On Route and Off Duty, and a driver card with an availability badge, a phone number, an email address and the truck assigned.
    The in-house tow truck list in Claimory, showing two trucks with their year, make and model, an availability badge, and each truck's own rate card of base hook fee, per-mile rate and coverage range in miles.
    Your own trucks

    A rate card per truck, not per shop

    A flatbed and a rollback do not cost the same to put on the road, so the rate lives on the truck. Each one carries its own base hook fee, its own per-mile rate, a minimum charge and the radius it covers. In the shop above, the flatbed hooks at $50 and runs $3.50 a mile inside 15 miles, while the rollback hooks at $60 and runs $4 a mile inside 20.

    Drivers are assigned to the truck they actually take out, and each truck reads Available, Out or Maintenance, so dispatch is looking at what can move rather than what exists.

    Cost against charge

    What it cost you, and what you charged

    Those are two different numbers and they sit next to each other on the record, because a shop that only stores one of them cannot tell a tow it absorbed from a tow it recovered. Sometimes they match. Sometimes the customer was charged nothing and the shop ate it to save the job. Either way the record says so.

    When the tow is linked to a claim, Claimory writes a sublet cost row onto that claim: the amount, the provider or the truck named as the vendor, and the pickup to drop-off route as the description. A tow linked to a cash job writes the same row there. That is the whole point of logging it. The tow stops being a receipt nobody can place and becomes a line on the job it was run for, which is where per-job margin either survives or quietly does not.

    Any tow record also generates a branded PDF invoice carrying your shop's details and that tow's own numbers.

    Month-end

    Where the month's towing money went

    Spend broken out by provider, what a tow cost on average, your in-house cost measured against in-house revenue, and the trend month over month, across a three, six or twelve month window. The shop below subcontracted every tow in the period, so the in-house panel reads empty. That is the honest answer for that shop, and it is also the fastest way to see which side of the fork the money is actually on.

    The Claimory towing screen with Collected, Providers, Analytics Reports and Completed tiles across the top, Active Tows, Trucks and Drivers tabs beside a search box and a New Tow button, and one active tow card showing the customer, the vehicle, the truck, the time out, the cost and a billing status of Internal Only.

    Put the next tow on the job it belongs to

    Towing and transport is included on Professional at $129.99 per location per month, and on Elite.

    Questions

    Towing, answered plainly