Collision repair shop software, built for insurance-based revenue

Why collision repair is a different business than mechanical repair

A mechanical shop bills the customer directly and books the service in an hour. A collision shop waits for carrier authorization, negotiates supplements, tracks DRP scorecards, manages rental exposure, and ties final payment to an adjuster's approval. The claim, not the RO, is the unit of work. Software built for general auto repair (Tekmetric, Shopmonkey, Shop-Ware) does not model this workflow. Claimory is built around the claim record because that is how collision shops actually make money.

The supplement problem costs shops $3,000 to $12,000 a month

Supplements are where collision revenue leaks. Teardown finds new damage, a tech writes it on a sticky note, the sticky note gets lost, the supplement never goes to the carrier, the claim closes $600 short. Multiply that across 80 claims a month and the leak compounds fast. Claimory's Claim Audit reads every estimate and flags missing blend time, overlooked R&I, and softened labor ops before the estimate ships. Every supplement is created in the claim record, tied to photos, and tracked until the carrier pays or the shop decides to let it go.

DRP audit readiness by default, not by scramble

State Farm Select Service, GEICO ARX, Allstate Good Hands, Progressive DRN, and USAA STARS audit photo compliance, cycle time, supplement turnaround, and CSI scores. Most shops learn they are failing a scorecard the quarter the carrier sends the warning email. Claimory tracks all of these in real time, so a manager catches a dip the week it happens. Photo milestones are timestamped. Supplement paper trails are append-only. Cycle time breaks down by stage. When an auditor asks for documentation, the answer is one export, not a weekend of paper-chasing.

Carrier relationships and adjuster follow-up

A collision shop's cash flow depends on how fast adjusters respond. An unanswered supplement email sitting 6 days is $600 to $2,400 stalled in a queue. Claimory shows every pending carrier action on one aging board, sorted by days waiting and dollar amount at risk. AI drafts the follow-up email in 30 seconds using the actual claim context: carrier name, adjuster name, claim number, line items. You review, edit, and send from your shop's email domain via Gmail or Outlook OAuth. Adjusters see a professional, organized shop every time.

Cycle time measured where it matters

Keys-in to keys-out is the headline number. But the bottleneck is never the headline. It is parts waiting 4 days after they were ordered, or paint queue backed up because QC is slow. Claimory breaks cycle time into stages: intake, teardown, parts ordered, parts received, body, paint, refinish, QC, delivery. Each stage has its own clock and its own owner. Outliers surface automatically. Managers catch the bottleneck the day it appears, not the week the DRP scorecard drops.

Five supporting pillars

• Insurance claim revenue model, not repair-order billing. Claimory tracks carrier authorization, supplement aging, deductible collection, and final payment posting on every claim, the way collision actually works.
• Supplement recovery at every stage. From teardown through parts to paint, Claim Audit flags missing blend time, softened labor ops, and overlooked R&I before the estimate leaves the shop.
• DRP compliance built in. Photo milestones, supplement paper trails, cycle time by stage, and CSI data are timestamped on every claim, ready for State Farm Select Service, GEICO ARX, or Progressive DRN audits.
• Adjuster relationships, not adjuster headaches. One clean email thread per claim. Drafts ready in 30 seconds with claim context in hand. Adjusters see a professional shop that does not lose things.
• Works alongside CCC ONE and Mitchell. Import estimates by XML. Claimory runs the claim after the estimate is written, it does not replace your estimating system.

Key capabilities

• Claim record with VIN, carrier, adjuster, deductible, supplement history, and full audit log
• Supplement aging with per-carrier thresholds and overdue flags
• Claim Audit that catches missed blend time, softened labor ops, and overlooked R&I
• Per-stage cycle time dashboard: intake through teardown through delivery
• DRP scorecard tracking for all major carriers (State Farm, GEICO, Allstate, Progressive, USAA)
• AI-drafted carrier follow-ups in the shop's voice, with claim context, for owner approval
• Token QR customer portal: status, photos, ETA, e-signature, no login required
• Two-way SMS on the claim record, not a phone's personal inbox
• Total loss workflow with carrier-specific paperwork
• Works alongside CCC ONE and Mitchell by XML import

Common questions