Collision repair management software, built around the insurance claim.
Collision repair management software built around the insurance claim, not the work order. Independent collision shops and small DRP groups use Claimory to run every collision claim from first call to final payment, recover supplements that get lost between teardown and final invoice, communicate with customers through a no-login QR portal, and coordinate the people who touch a collision claim: estimator, front desk, technician, and manager. Claimory is collision-only on purpose. Mechanical shop tools were never built for the way collision actually gets paid (carrier-driven, supplement-heavy, cycle-time-sensitive). Pairs with the estimating system you already pay for, importing line items from CCC ONE or Mitchell. Plans start at $49.99 per location per month with a 14-day free trial.
Collision repair vs general auto repair, in one paragraph.
Collision repair is paid by an insurance carrier on a claim, not by a customer on a work order. The job lives or dies on the supplement: the line items the original estimate missed, the photos the adjuster needs to approve them, the days pending against the carrier, the cycle-time cost of waiting. Mechanical repair tools track an RO and a parts markup. They do not track a claim, a deductible, an adjuster thread, or a DRP scorecard. That is the entire difference, and it is why Claimory is built only for collision shops.
No credit card. Works with CCC ONE and Mitchell.
Why collision needs its own software
Collision is not the same business as mechanical.
Generic shop management tools are built around the repair order. Body shops run on the insurance claim. Six things change when you cross from one to the other, and each one breaks the workflow if your software does not understand it.
Dimension
Auto body / collision
General mechanical
Core unit of work
Insurance claim with VIN, carrier, deductible, supplements
Repair order (RO) with diagnostic, parts markup, labor
Who pays the bill
Insurance carrier, customer pays the deductible
Customer pays directly, sometimes financed
Where the margin lives
Catching supplements and hitting cycle-time targets
Parts markup, labor hours, recurring service
Adjuster relationship
Daily back-and-forth, days-pending matters
None: customer is the decision maker
Customer relationship
One-off claim, status anxiety, photos and ETAs
Recurring service, loyalty, scheduled maintenance
Why generic shop software fails
No supplements, no carriers, no DRP, no token portal
Designed for inspections, recalls, and service history
The end-to-end lifecycle
How a claim flows through Claimory, first call to final payment.
Every collision claim moves through nine stages. At every stage, the operator does the human work and Claimory automates the paperwork, the follow-ups, and the customer-facing surface.
- 1
First call and intake
Operator
Customer calls about a fender bender. Front desk takes the carrier, claim number, deductible, and a basic damage description.
Claimory automates
Claimory creates a claim record from the intake form. Carrier is auto-matched against the directory, deductible is captured, customer SMS is queued for the QR portal hand-off.
5 to 8 minutes versus a paper intake. - 2
Estimate import
Operator
Estimator writes the estimate in CCC ONE or Mitchell the way they already do.
Claimory automates
XML export drops into Claimory and parses into line items, parts, labor, and totals. Estimate version is stamped with date and writer, and stored alongside photos and supplements.
Zero double-entry. The estimating system stays the system of record for the estimate. - 3
Customer onboarded
Operator
Front desk hands the customer a printed work order with a QR code. Customer scans it on their phone, no app, no login.
Claimory automates
Token-based portal opens to live status, photo gallery, ETA, two-way SMS thread, and e-signature for any disclosure that needs one. Token can be revoked at any time.
Built to absorb the 'is my car ready?' calls that reach the front desk each day. - 4
Teardown and supplement
Operator
Tech tears down the vehicle, finds hidden damage, takes teardown photos, marks parts that need to be added.
Claimory automates
Photos go straight to the claim record from the mobile app. AI photo analyzer flags damage categories. Supplement record opens with line items, photos, and a draft narrative.
10 to 15 minutes per teardown writeup. - 5
AI carrier follow-up
Operator
Manager gets an in-app alert when a supplement crosses the shop's critical day count, naming the claim and the carrier.
Claimory automates
AI drafts the adjuster follow-up email in the operator's voice using the actual claim context (claim number, line items, photos referenced). Operator reviews, edits if needed, sends through Gmail or Outlook OAuth so it lands in the carrier's inbox from your shop's domain.
Time your own supplement chasing for a week to see what it costs. - 6
Authorization and parts
Operator
Adjuster approves the supplement. Front desk orders parts, schedules paint, confirms timeline.
Claimory automates
Authorization is logged against the supplement record with date, amount, and reference number. Parts ordering can capture vendor, ETA, and cost into the per-claim margin calculation.
All paperwork auto-pinned to the claim, no separate filing. - 7
Repair, photos, customer updates
Operator
Tech moves the car through paint and reassembly. Manager sets ETA. Customer wants progress.
Claimory automates
Tech adds photos and step-completion checks from the mobile app. Customer sees the photos and ETA the moment they're posted. Two-way SMS handles the customer response without anyone picking up the phone.
Customer satisfaction goes up; phone interruptions go down. - 8
Total loss or loaner
Operator
If the carrier totals the vehicle, the workflow shifts. If the customer needs a loaner, the front desk assigns one.
Claimory automates
Total loss has its own workflow with carrier-specific paperwork tracking. Loaner fleet has its own ledger: assignment, fuel, mileage, insurance certificate, return condition. Towing dashboard shows inbound vehicles with driver, ETA, and storage status.
Three workflows that would otherwise live in spreadsheets. - 9
Final invoice and payment
Operator
Repair is done. Final invoice goes to carrier. Deductible collected from customer. Cash job? Customer pays the full ticket.
Claimory automates
Invoice exports as PDF with all line items, supplements, and authorizations. Payment posting tracks who paid what. Per-claim margin shows direct labor, parts cost, and gross margin against the final invoice. Roll-ups feed the P&L export.
Operators close out a claim in minutes instead of an afternoon.
Every feature, in plain English
Fifteen features collision shops actually use.
Every feature here is shipping in production today, not roadmap. Click any feature to read the deep page.
Claim record built for collision
VIN, carrier, deductible, dates, costs, photos, files, supplements, payments, authorizations. Pair with CCC ONE or Mitchell; we import estimates by XML and run everything that happens after.
Read more
Supplement aging and recovery
Every supplement tracked by days pending against your shop's threshold. AI drafts the adjuster follow-up in your voice using the actual claim context. In-app aging alerts surface what your team would have missed.
Read more
Claim Audits
Severity, deadline detection, missing documents, and supplement risk surfaced automatically on every claim. Catches the stuff a human reviewer is too busy to look for.
Read more
Carrier and DRP scorecards
Insurance carrier directory. Direct Repair Program tracking. Cycle time and approval rate by carrier, plus supplement aging alerts that name the carrier. The carrier metrics an adjuster grades you on.
Read more
Token QR customer portal
Send the work order home with a QR code. The customer sees real-time status, the target date, and the photos, documents and updates the shop chooses to share, plus e-signature for disclosures. No login required. Replaces the 'is my car ready?' call.
Read more
Total loss workflow
When a carrier totals a vehicle, the workflow shifts to TL paperwork, ACV negotiation, salvage, and customer transition. Claimory tracks each step with document templates that merge the carrier and claim details.
Read more
Fleet management and towing dashboard
Loaner ledger with assignment, fuel, mileage, insurance, return condition. Towing dashboard with inbound vehicles, driver, ETA, and storage. Two side-systems body shops keep on whiteboards, finally inside the claim.
Read more
Two-way SMS
Customer texts the shop, the message lands in the claim thread. Front desk replies from Claimory. AI can auto-draft the routine 'when will it be ready' answers; humans approve before send.
Read more
Gmail and Outlook OAuth
Connect your shop's email to send carrier follow-ups, customer updates, and authorization confirmations directly from Claimory. Threads stay attached to the claim, so the next person who opens the file sees the full history.
Read more
E-signature
Authorization to repair, total-loss release, supplement disclosures, payment plans. Signed inside the QR portal on the customer's phone. Stored on the claim with timestamp and IP.
Read more
Per-claim margin and P&L
Direct labor, parts cost, sublet, betterment, supplements, deductible. Gross margin per claim. Roll-up to monthly P&L exports the bookkeeper actually wants.
Read more
Roles for an actual body shop
Owner, Manager, Estimator, Technician. Techs are gated out of claim creation and financials. Managers and estimators handle intake and overrides. Every action logged for audit.
Read more
Cash jobs
Non-insurance work runs in a separate cash-job pipeline with its own templates, deposits, and invoice numbering. Same Claimory, different lane. Cash jobs can be 10 to 30 percent of a shop's revenue.
Read more
Mobile app for the floor
Tech captures teardown photos, marks repair steps complete, messages the office. Owner sees the whole shop from a phone. Built for the contact a tech actually has with the system.
Read more
Dashboards and operator metrics
Status breakdown, technician performance, and revenue trends. The numbers an owner walks the floor with at 7 AM, on one screen.
Read more
Claim-aware AI
AI that knows your claim, not the public internet.
Claimory's AI features read the actual context of your shop's claims. Every output goes to a human for approval before it leaves your shop. AI providers contractually do not train on your data.
AI Drawer (claim-aware assistant)
An assistant that lives next to every claim and knows the actual context: carrier, supplements, photos, customer messages. Ask it 'why is this supplement still pending', it answers from your shop's data, not the public internet.
Claim Audits
Audits every new claim for severity flags, missing documents, deadline risk, and supplement opportunity. Surfaces what a human reviewer would catch if they had time to look at every claim every day.
AI carrier follow-up drafts
Drafts the adjuster follow-up in your shop's voice, referencing the actual line items and photos on the claim. You read, you edit if needed, you send. Sounds like the operator wrote it because the operator approved it.
AI SMS replies
Auto-drafts replies to common customer questions ('is it ready', 'when will photos come'). Front desk approves before send. Cuts inbox triage; never replies on its own without a human.
AI document parser
Reads supplements, estimates, photos, and PDFs the carrier or estimator drops in. Extracts line items, totals, and dates into the claim record so nobody has to re-key anything.
AI photo analyzer
Classifies damage in teardown photos and proposes which supplement lines they support. Operators have final say; AI just narrows the search.
Three surfaces, one workspace
Built for the office, the floor, and the customer.
Admin web app
Owner, manager, estimator, front desk
The full Claimory workspace. Claims, supplements, customers, carriers, P&L, settings. Built for the laptop on the desk where claims actually get worked.
Mobile app for the floor
Tech, owner walking the shop
Capture photos, mark steps complete, message the office, view the day's claim list. Owner can see the whole shop without opening a laptop.
Customer QR portal
The customer whose car is in the shop
No login. The QR code on the work order opens the portal in any phone browser. Status, photos, ETA, two-way SMS, and any disclosures the customer needs to sign.
Integrations
Pairs with the systems your shop already uses.
Claimory does not replace your estimator or your bookkeeper. It connects to them, then runs the workflow that lives between.
CCC ONE
Estimating system, XML import
Mitchell
Estimating system, XML import
Gmail
OAuth send and receive on shop domain
Outlook / Microsoft 365
OAuth send and receive on shop domain
Stripe
Customer deductibles, cash-job deposits
Telnyx
Two-way SMS to and from claims
QuickBooks Online
plannedP&L export, invoice push
Carriers and DRPs
Pre-loaded with every carrier US and Canadian shops work with.
The directory ships with all major US and Canadian collision carriers. Claimory tracks approval rate and supplement outcomes per carrier from your own claims, so you can see your performance by relationship.
Working with a carrier not on the list? Add it in 30 seconds in Settings.
Per-location pricing
Every Claimory plan includes team seats.
Claimory prices per location, per month, and every plan includes seats for the shop: Starter includes 1 seat, Professional includes 3, Elite is unlimited. Need another person? Extra seats are $19 per seat per month on Starter and Professional. Groups of 3 or more locations get volume pricing. 14-day free trial, no credit card required.
Starter
$4999 / location / month
1 location, up to 30 active claims
Claim record, supplement tracking, cash jobs, calendar, tasks, 1 user seat, email support.
Professional
$12999 / location / month
Most independent shops, 50 to 200 claims a month
Everything in Starter, plus the customer QR portal, e-signature, AI carrier follow-ups, Claim Audits, OAuth email, two-way SMS with the $9.99/mo texting add-on, loaner and towing dashboards, vendors and inventory, 3 user seats, priority support.
Elite
$34999 / location / month
High-volume shops and multi-location groups
Everything in Pro, plus DRP scorecards, total loss workflow, per-claim margin and P&L exports, advanced analytics, a read-only cross-location roll-up dashboard across your shops, unlimited seats, dedicated onboarding.
The numbers
What the workflow is built to change.
caught before the estimate goes out, per claim
imported via XML: CCC ONE and Mitchell (Audatex via PDF parse)
of automation behind every claim and supplement
starting price, 14-day free trial, no card required
Security and data
Your shop's data, locked to your shop's workspace.
Workspace isolation by RLS
Postgres row-level security gates every read and write to the workspace boundary. One shop's claims cannot leak to another shop, even on shared infrastructure.
Audit log on every action
Who did what, when, on which claim. Exportable for any compliance review or carrier audit.
Data ownership and export
Your claim records are your data. Export your core records anytime: JSON on any plan, CSV business exports on Professional and up. Photos and documents download in the app. Delete account flow zeroes out PII on request.
AI providers, no training on your data
AI features run through providers that contractually do not train on customer data. AI sees your claim context only to produce the output you asked for.
Glossary
The collision repair vocabulary, defined.
The ten terms a body shop owner uses every week. Click to expand.
Who it's for
Independent collision shops and small chains.
Claimory is built for the body shop owner who runs the floor, writes a few estimates, signs the checks, and answers the phone. The product scales up to multi-location groups but never stops feeling like the operator-built tool it is.
- 3 to 50 employees
- 20 to 250 cars per month per location
- 1 to 10 locations under one parent
- US and Canada, all major carriers and DRPs
- Pairs with CCC ONE or Mitchell
Where Claimory is used
United States and Canada
One product, both markets, USD and CAD
Independent and chain
Single shops to 10-location groups
Collision-only
Not for general mechanical, on purpose
Auto body shops ask first
Fourteen questions every collision owner has.
Related reading
Go deeper on the parts that matter to your shop.
Built for body shops, not for everyone.
14 days free. No card. No contract. The fastest way to know if Claimory fits your auto body shop is to spin it up and import a claim.
No credit card. Works with CCC ONE and Mitchell.