Support is available to every plan. Live chat for Pro and above, email support for everyone, knowledge base articles always free. Most questions are answered within one business day. 14-day free trial, no credit card required.
Starter ($49/month): email support at support@claimory.io, best-effort response, knowledge base access. Professional ($129/month): email support with 24-hour response, live chat inside the app, priority routing. Elite ($349/month): email support with 8-hour response, live chat, phone support, priority issue escalation. Enterprise (custom): dedicated customer success manager, SLA-backed response time, quarterly business reviews, phased multi-location onboarding.
Email sales@claimory.io or start the free trial and click the 'Book a demo' option in the onboarding checklist. Demo calls are 30 minutes with a team member who has worked with collision shops. They will walk through claim intake, supplements, customer portal, and Claim Audits using a real demo account with pre-loaded claim data.
How do I invite my team? Go to Settings, Team Management, Invite Team Member, select their role, send. They receive an email and set up their own account. How do I create my first claim? Dashboard, New Claim, fill in customer and vehicle info, select carrier, create. How do I set up the customer portal? Settings, Customer Portal, enter your shop's name and upload a logo. The portal link goes out with the first customer SMS. How do I track supplements? Open the claim, go to Supplements tab, click Add Supplement, upload photos, write the narrative, submit. Claimory tracks aging and flags supplements that have been pending more than your set threshold.
Email support@claimory.io with the subject Bug Report. Include: what you were doing when it happened, what you expected to happen, what actually happened, and a screenshot if possible. The team triages bug reports within one business day and ships a fix for production-impacting issues within 48 hours.
Email support@claimory.io from any plan. For Professional and above, live chat is available inside the app. For Enterprise, your customer success manager is your first point of contact.
Most shops are operational in Claimory within a few hours. The onboarding checklist walks through shop profile, team invites, first claim, and customer portal. If you want a guided session, email support@claimory.io and we will schedule within one business day.
Yes. Implementation Specialists can help migrate existing claims from spreadsheets, CCC ONE exports, or Mitchell. Email support@claimory.io with the subject Data Migration and describe what format your existing data is in.
Check the Claimory status page or email support@claimory.io with the subject Outage. Production-impacting issues are escalated immediately and the team responds within 2 hours regardless of plan.