The customer portal is the single biggest cut to status calls. Customers get a link to track their own repair, see progress photos, and pay their deductible, without calling the front desk.
Open a claim, use the actions menu, and choose Invite Customer. Send the link by text or email, or show the QR code in the shop. No account is required for the basic status view.
The customer lands on a page with their claim number, vehicle and insurance, a current status badge, and a repair-progress tracker. It is clean, branded to your shop, and easy to read on a phone.
When they sign in to the full portal, customers can view the progress photos you share, upload their own documents (like damage photos), and pay a deductible or invoice through your connected Stripe.
Status changes you make on the claim update the portal in real time, and the automatic email and SMS notifications point customers back to it. Set the defaults in Settings, Notifications.
No. The portal shows only what is meant for the customer: status, progress, shared photos, and their own documents. Internal notes, technician comments, and adjuster negotiations are never exposed.
Not for the basic status view, which opens from a secure link. Signing in unlocks the full portal with photos, uploads, and payment.
Yes. The Claimory-branded customer portal is on every plan. The white-label co-branded portal is an Elite feature.