Claimory is the management layer for collision shops. DRP partnership tracking captures the cycle time, audit trail, supplement frequency, and per-carrier KPI rollups that DRP programs (State Farm Select Service, Geico ARX, Progressive Network, Allstate Good Hands, USAA STARS) actually audit for. Walk into every quarterly review with your own numbers instead of taking the carrier's word for it. DRP audit trail and per-claim cycle time are included on every paid plan starting at $49 per month per location.
Most DRP audits ask for the same artifacts: a timestamped event log per claim, all photos tied to damage and repair stages, the original estimate and every supplement, written adjuster communications, and a cycle time summary across a date range. Claimory stores all of this by default and exports it as a per-claim share package. The 3 to 6 hours of scramble before each audit collapses into a one-click download.
Each claim tracks keys-in and keys-out dates with every status change timestamped between. Set a cycle time threshold for the workspace. Claims that age past the threshold surface on the dashboard so you can act on the ones at risk instead of finding out at quarterly review. Carriers measure cycle time differently, so the dashboard groups claims by carrier and shows the workspace threshold next to each.
When a supplement gets denied, Claimory AI drafts a rebuttal using the claim's photos, notes, and original line items, in the shop's voice. You review, edit, send. Nothing sits silent for 7 days waiting for the office manager to find time to write the response. The carrier sees a fast, well-supported rebuttal, the relationship stays clean, and the dollar gets recovered.
Cycle time, supplement frequency, photo compliance, severity, and dispute rate roll up by carrier as your shop hits volume. The numbers come out in the format the DRP scorecard already uses, so the office manager walks into the State Farm quarterly review with the same dashboard the regional manager opens at their end. Negotiating leverage shifts.
Labor, parts, and total claim value visible per claim as the estimate is written, not at month-end. You spot which claims are running hot before close, not three weeks after the carrier paid less than expected. Severity averages stay inside DRP caps because you can see the cap on the screen while the estimator is still adding line items.
Claimory ships DRP scorecard alerts (cycle time, supplement frequency, photo compliance) today on every paid plan. The full carrier scoreboard view that mirrors the State Farm or Geico portal layout is shipping in 2026. Audit packet export, supplement rebuttal AI, and cycle time threshold alerts are live now and being used by the cohort.
A Direct Repair Program is a formal partnership between an insurance carrier and a collision repair shop. The carrier directs its policyholders to the shop in exchange for the shop meeting cycle time targets, severity caps, documentation standards, and periodic audits. Most DRPs also define photo requirements, supplement rebuttal procedures, and KPI reporting expectations.
No. Claimory is built for any collision shop handling insurance work, DRP or non-DRP. Shops already on one or more DRPs tend to get outsized value because Claimory's timestamped audit trail and per-claim severity reporting map directly to what carriers audit for.
Claimory is carrier-agnostic. It captures the data structure every major DRP needs: cycle time stage gates, photo documentation, and full supplement history. Tag each claim with the carrier and run carrier-specific reports for State Farm Select Service, Geico ARX, Progressive Network, Allstate Good Hands, USAA STARS, Farmers, and any other DRP you are on.
Each claim tracks keys-in and keys-out dates with every status change timestamped between. Claims that age past your shop-wide threshold surface on the dashboard so you can act on the ones at risk instead of finding out at quarterly review. Per-carrier thresholds activate as your shop hits volume.
Most DRP audits ask for a timestamped event log per claim, all photos tied to damage and repair stages, the original estimate and every supplement, written adjuster communications, and a cycle time summary across a date range. Claimory stores all of this by default and exports it as a per-claim share package.
No. Claimory works alongside CCC ONE and Mitchell. You keep writing estimates where you always have. Claimory layers on the operational tracking, documentation trail, and carrier reporting that estimating software was never built to handle. Most shops are live within a day, no workflow change required for the floor.