Print a QR. Stick it on the work order. Customers stop calling. Every claim auto-generates a unique QR code at intake. Customers scan with their phone camera and land on a mobile-first portal showing live repair stage, photos from the bay, approved estimate, supplement status, e-sign authorizations, deductible, pickup hours, and a two-way message thread tied to the claim. No app install, no password, no account. Included on every paid plan starting at $49 per location per month.
Every claim in Claimory generates a unique QR code the moment the workspace opens the file. The office manager prints it on the work order that rides with the car, sticks one on the rearview mirror tag so the customer can scan from inside the vehicle, and hands a third copy to the customer at drop-off. No new step for the front desk: the QR is already on the printed work order.
The customer points their phone camera at the sticker, taps the link that pops up, and the portal opens in a mobile browser. There is no app store visit, no account creation, no password to remember, no two-factor code. One tap and they are in. This is the lowest-friction customer touch point in the entire collision claims workflow.
Current repair stage (intake, teardown, parts on order, body, paint, reassembly, QC, ready for pickup) with the active stage highlighted. Estimated completion date. Approved estimate total. Supplement status if any are pending carrier approval, with the date submitted. Photos the shop has posted from the bay, in chronological order. The deductible, pickup hours, and shop address. A two-way message thread that files into the claim. Everything scrolls in one mobile view, no zoom required.
When the production manager moves the car from teardown to paint, the portal reflects it immediately. When a tech uploads a photo, it lands on the customer's phone in seconds. When a supplement is approved by the carrier, the status pill flips. There is no manual sync step from the office, no end-of-day batch, and no third-party tool to push updates through. The portal reads from the same claim record the shop is working in.
Customers type a question on the portal and the office sees it inside the claim timeline. Replies land back on the portal. Every message files against the claim record, so it never gets stuck in a tech's personal cell phone, a generic chat tool, or a stranded inbox. When a teammate picks up the file next week, the full conversation is already there.
On Professional ($129 per location per month) and above, the portal carries your shop logo, name, phone, and address at the top of every page. Public branded landing at claimory.io/p/your-shop-slug gives customers a clean URL to bookmark, see your branding throughout, and the experience reads as your shop's tool, not a third-party app the customer doubts.
Operator interviews from the Claimory cohort report 3 to 6 inbound 'where's my car?' calls per shop per day at 4 minutes each. Across a 22-day working month, that is roughly 4 to 9 hours of front-desk time per shop reclaimed every month after a QR rollout. The QR sticker on the work order plus the mirror tag is the simplest, lowest-friction way to get the customer to the answer before they pick up the phone.
The QR portal pulls from Claimory's claim timeline, not your estimating platform, so the shop keeps writing in CCC ONE or Mitchell. The customer still sees a single co-branded mobile portal with live status, photos, supplements, and e-sign; the back-office estimating workflow does not change.
No. The Claimory QR code opens a mobile web page in whatever browser the customer already uses. They point their phone camera at the sticker, tap the link, and the portal loads. No app install, no account, no password.
A mobile-first portal tied to their claim with current repair stage, ETA, approved estimate, supplement status, photos from the bay, deductible, pickup hours, and a two-way message thread. Everything scrolls in one view on their phone.
In real time. The moment the production manager moves the car from teardown to paint, the portal reflects it. Photos uploaded from the bay land on the customer's phone in seconds. Supplement approvals flip status without a refresh.
Yes. The portal includes a two-way message thread tied to the claim. Customer types a question, office sees it inside the claim timeline, reply lands back on the portal. Every message files against the claim record.
The QR portal, customer SMS, and customer email all read from the same claim record. Stage updates fire on every channel the customer opted into. Replies on any channel land back on the claim. The customer picks the channel; the shop runs one unified customer experience platform behind it.