Print a QR. Stick it on the work order. Customers stop calling. Every claim auto-generates a unique QR code at intake. Customers scan with their phone camera, confirm their last name and claim number (plus a shop PIN if the shop sets one), and land on a mobile-first portal showing the claim number, vehicle, insurance company, current status, and a live repair-progress timeline with no app install, no password, and no account. A free customer account adds bay photos, two-way messaging, uploads, delivery e-sign, and shop branding. Included on every paid plan starting at $49.99 per location per month.
Every claim in Claimory generates a unique QR code the moment the workspace opens the file. The office manager prints it on the work order that rides with the car, sticks one on the rearview mirror tag so the customer can scan from inside the vehicle, and hands a third copy to the customer at drop-off. No new step for the front desk: the QR is already on the printed work order.
The customer points their phone camera at the sticker, taps the link that pops up, and confirms their last name and claim number (plus a shop PIN if the shop sets one) before any status shows. There is no app store visit, no account creation, no password to remember. This is the lowest-friction customer touch point in the entire collision claims workflow.
On the no-login link: the claim number, vehicle, insurance company, current status, and an animated repair-progress timeline (intake, teardown, parts on order, body, paint, reassembly, QC, ready for pickup) with the active stage highlighted. A free customer account adds the bay-photo gallery in chronological order, delivery e-sign, shop branding, and a two-way message thread that files into the claim. Everything scrolls in one mobile view, no zoom required.
When the production manager moves the car from teardown to paint, the portal reflects the new stage on the repair-progress timeline immediately. When a tech uploads a photo, it attaches to the claim in seconds and shows for customers in their free account. There is no manual sync step from the office, no end-of-day batch, and no third-party tool to push updates through. The portal reads from the same claim record the shop is working in.
Customers can text the shop's two-way SMS number, and customers with a free account get an in-portal message thread. Either way the office sees the question inside the claim timeline and replies file against the claim record, so nothing gets stuck in a tech's personal cell phone, a generic chat tool, or a stranded inbox. When a teammate picks up the file next week, the full conversation is already there.
Once the customer creates a free account, the account view carries your shop logo, name, phone, and address at the top of every page on Professional ($129.99 per location per month) and above, with a public branded landing at claimory.io/p/your-shop-slug to bookmark. The quick no-login status view is Claimory-branded; the signed-in account reads as your shop's tool, not a third-party app the customer doubts.
Operator interviews from the Claimory cohort report 3 to 6 inbound 'where's my car?' calls per shop per day at 4 minutes each. Across a 22-day working month, that is roughly 4 to 9 hours of front-desk time per shop reclaimed every month after a QR rollout. The QR sticker on the work order plus the mirror tag is the simplest, lowest-friction way to get the customer to the answer before they pick up the phone.
The QR portal pulls from Claimory's claim timeline, not your estimating platform, so the shop keeps writing in CCC ONE or Mitchell. The customer sees a single mobile portal with live status and the repair-progress timeline, plus photos, e-sign, and shop branding through the free account; the back-office estimating workflow does not change.
No. The Claimory QR code opens a mobile web page in whatever browser the customer already uses. They point their phone camera at the sticker, tap the link, and the portal loads. No app install, no account, no password. A quick verification (last name and claim number, plus a shop PIN if set) confirms the right customer before any status shows.
A mobile-first portal tied to their claim. After a quick verification, the no-login view shows the claim number, vehicle, insurance company, current status, and an animated repair-progress timeline. A free customer account adds bay photos and a two-way message thread. Everything scrolls in one view on their phone.
In real time. The moment the production manager moves the car from teardown to paint, the portal reflects the new stage on the repair-progress timeline. Bay photos attach to the claim in seconds and show for customers in their free account, without a refresh.
Yes. Customers can text the shop's two-way SMS number, and customers with a free account also get an in-portal message thread. The office sees the question inside the claim timeline and every message files against the claim record.
The QR portal, customer SMS, and customer email all read from the same claim record. Stage updates fire on every channel the customer opted into. Replies on any channel land back on the claim. The customer picks the channel; the shop runs one unified customer experience platform behind it.