Send customer updates that sound like a real human.
Every SMS goes out from your shop's number, not a tech's personal phone. Claimory drafts the update from the claim context. You review, you edit if you want, you hit send. Nothing leaves the shop on its own.
No credit card. Works with CCC ONE and Mitchell.
Customer texts living on personal phones
Techs texting from personal numbers. Customers texting at 9 PM. No record of who promised what. When the tech quits, the customer contacts walk out the door with him.
One shop number, one thread per claim
Every customer text sends from your shop's number. Every inbound reply files against the claim. Anyone on your team can jump in mid-thread, and the full history stays with the shop, not with the employee.
Built for the way shops actually text customers
Not a generic texting app. Every feature is shaped by the way office managers and estimators keep a customer informed through cycle time.
Your shop's own number
Messages go out from a local number provisioned to your workspace, not a tech's personal phone and not a shared shortcode. The customer can save the shop as a contact and text the same number back.
Per-claim threading
Every inbound and outbound text files against the claim. No group chat hunt, no scroll-back through personal threads.
Team inbox
Office manager, estimator, production manager all see the same thread. The new hire picks up where the last one left off.
A monthly limit you set
Give the workspace a monthly message allowance with a warning threshold and a hard stop. The limit is checked on the server before anything leaves, so no automation and no single seat can run the month's budget away overnight.
Status changes reach the portal
A Claimory workflow rule never sends a text. When a claim changes status, customers linked to it in the customer portal see the new status, and a vehicle-ready notice when the claim is marked Completed, whenever the shop's Customer Notifications settings allow it.
Two-way by default
Every shop number is fully two-way. Customers reply, the team replies back from inside the claim, no separate inbox app open all day.
Compliance built in
Carrier-grade messaging on real local numbers. STOP keywords suppress future sends workspace-wide, and opt-out instructions are added on first contact. TCPA-minded opt-out plumbing, built in.
Delivery confirmation
Every outbound text shows delivered confirmation inside the claim, so the team knows the message reached the customer's phone.
Every text on the claim, not on a tech's phone
Every inbound and outbound SMS is filed against the claim, as the example conversation below shows. The question the customer asked three weeks ago is already there when the estimator opens the file.
Connects to the rest of Claimory
SMS lives inside the claim, not off to the side
The math the front desk feels first
Inbound status calls are the line item nobody wants to admit eats the shop's day. Conservative estimates, not inflated and not measured averages.
Conservative estimate. Some shops sit higher.
Customer asks, front desk pulls the file, summarizes, hangs up.
Reclaimable when customers self-serve via SMS milestones and the portal.
The category-defining SMS layer for collision shops
Two-way SMS, threaded into the claim, compliant by default, built mobile-first. The pieces other tools treat as afterthoughts are the foundation here.
Threaded into the claim record
Once your workspace SMS number is connected, every text files against the right claim, vehicle, and customer record. No stranded inbox, no 'which thread was that' search at 4 PM.
Two-way by default, never read-only
Customers reply to your real shop number and the team picks up the thread from inside Claimory. No one-way broadcast tools, no 'do not reply' shortcodes.
Compliance is part of the plan
Carrier-grade messaging on real local numbers. STOP keywords suppress future sends workspace-wide, with opt-out instructions on first contact. TCPA-grade opt-out plumbing baked in, not bolted on.
Built for collision, not generic SMS
Status, ETA, deductible, pickup hours, supplement updates: every template is pre-shaped for the moments a body shop actually texts customers.
Mobile-first composer, works from the bay
Techs and production managers can send a message or approve a draft from a phone in the production area, not just the front desk.
Auto-merges customer, claim, and carrier context
Customer name, vehicle, claim number, carrier, and current stage land inside the draft automatically. Zero retyping on every message.
Customer experience as a first-class object
SMS is not a side feature glued to a job tracker. It is built into the same data model as claims, supplements, and the customer portal so updates stay in sync.
How Claimory drafts customer SMS in 3 seconds
Open any claim, tap Draft SMS, and Claimory reads the full claim context in one pass: vehicle, current stage, parts ETA, deductible, pickup hours, and the last message the customer sent.
The AI writes the update in your shop's voice, not corporate-speak. Tone matches the customer on the file, so the first-time insurance customer gets the friendlier version and the repeat fleet contact gets the direct one. Drafts are tuned to land inside a single 160-character SMS, and the character counter is visible while you edit so you always know whether it will send as one clean text or split into several segments.
Every draft lands in a review box. You read it, edit any line, or delete and write your own. One tap approves the send, and it goes out from your shop's own provisioned number. Every outbound and inbound message files against the claim, so the whole thread is there when the office manager opens the file next week.
The questions shop owners actually ask
No hand-waving. Real answers with the guardrail visible.
Run it on one customer thread. See how it reads.
14-day trial, full AI budget, no credit card. Your shop's number registered in minutes.
No credit card. Works with CCC ONE and Mitchell.