The two-way SMS layer collision repair shops actually run on. Send claim status, photo updates, deductible reminders, and pickup notices from your shop's real number. Threaded per claim, mirrored into a team inbox, TCPA-compliant out of the box. Customers reply, the team picks up the thread from inside the claim. Included on every paid plan starting at $49 per location per month.
Every workspace gets a dedicated SMS number provisioned through Telnyx. Customers see a real local number they can save as a contact and reply to. Two-way replies thread back to the claim automatically. Branded sender ID is available on Elite where mobile carriers permit it; standard ten-digit local numbers deliver cleanly on real numbers, not shared shortcodes.
Every inbound and outbound text files against the claim it belongs to, not a personal phone or stranded chat app. Office manager, estimator, production manager, and owner all see the same thread, so the new hire picks up where the last one left off. When a tech leaves the shop, the customer contacts and message history stay with the business.
Open any claim, tap Draft SMS, and Claimory reads vehicle, current stage, parts ETA, deductible, pickup hours, and the last customer reply in one pass. The AI writes the update in your shop's voice and tunes it to land inside a single 160-character SMS. Drafts land in a review box; the owner reads, edits, or rewrites before send. Nothing leaves the shop on its own.
Techs send a teardown shot, a finished-car photo, or a damage close-up from the production area through the Claimory mobile composer. The MMS goes out from the shop's number while the image stamps onto the claim automatically. Permissions are role-based, so estimator sends can require owner approval if the shop wants that gate.
Optional opt-in milestone templates fire when a claim flips stage: in body, in paint, in QC, ready for pickup. Owner-approved before they go out. Customers who text at 9 PM get an after-hours auto-reply that sets expectations on response time, so the shop never looks dropped without burning the front desk's evening.
Carrier-compliant messaging on real local numbers. STOP, HELP, and quiet-hour rules enforced workspace-wide. TCPA-grade opt-out plumbing baked in: when a customer texts STOP, every future broadcast to that number is suppressed across the shop, not just the current claim. The owner is still responsible for the content of each send, but the channel itself is set up to keep the shop on the right side of the rules.
Operator interviews from the Claimory cohort report 3 to 6 inbound 'where's my car?' calls per shop per day at 4 minutes each. Across a 22-day working month, that is roughly 4 to 9 hours of front-desk time per shop reclaimed every month, just from customers self-serving via SMS milestones, photo updates, and the portal link. The hours go back into pushing claims forward.
SMS is a claim-level channel, not an estimating-tool channel. Keep writing estimates in CCC ONE or Mitchell. The customer thread, the photos, and the timeline file against the same claim the estimate hangs off of, so nothing gets stranded if the estimating platform changes.
Real SMS, sent through Telnyx from a provisioned local number. Customers see a normal phone number, save the shop as a contact, and reply to the same number.
Carrier-compliant messaging on real local numbers. STOP suppresses every future outbound to that number workspace-wide, not just the current claim. HELP returns the shop's contact card. Opt-out status is visible at the customer record so the front desk does not accidentally re-enroll a customer.
Yes. The Claimory mobile app gives every team member a composer that pulls customer, claim, vehicle, and stage into the draft. Snap a teardown photo, send, and the MMS goes out from the shop's number while the image attaches to the claim. Permissions are role-based.
Every send and reply files against the claim automatically. Threading runs on customer-number plus claim-token mapping, with team-inbox visibility so anyone on the file can pick up mid-thread.
Yes. Two-way SMS, per-claim threading, team inbox, photo MMS, and full message history are included on every paid plan starting at Starter ($49 per location per month). AI drafting, auto-status broadcasts, and Elite-only branded sender ID unlock on higher tiers. Message volume is metered at standard carrier rates.