CSI scores matter for DRPs and reputation. But gaming surveys creates short-term wins and long-term problems. Here's how shops improve satisfaction scores by actually improving customer experience.
CSI scores matter for DRPs and reputation. But gaming surveys creates short-term wins and long-term problems. Here's how shops improve satisfaction scores by actually improving customer experience.
Claimory writes practical, shop-floor-grounded content for collision repair operators. Topics span supplements, cycle time, DRP relationships, AI, customer experience, and ROI.
Claimory is a claims management platform built for collision repair shops. It tracks insurance claims, supplements, approvals, and team workflow from intake to payment. Plans from $49 per month per location. Free 14-day trial.
No. Claimory is not an estimating system. Keep your estimating tool and add Claimory for everything that happens around the estimate: supplements, customer portal, adjuster follow-up, cycle time, and team tasks.