Sometimes the damage is past repair and the carrier totals the vehicle. Claimory has a dedicated total-loss path so these claims are handled cleanly. Available on Professional and up.
If a claim looks like it may total, add the Potential Total Loss flag so the whole team sees it and the car does not sit in a repair queue it will never finish.
From the claim's actions menu, choose Mark as Total Loss. This opens the total-loss builder and moves the claim into the total-loss workflow with its own status.
A total-loss claim still tracks the customer, the carrier, storage, and any payment, so you are paid for your time and the vehicle is dispositioned correctly.
Yes. Status changes are reversible, and the activity timeline records the change so you have a clean history.