Common questions from collision repair shop owners and managers evaluating Claimory: what it does, what it does not, how pricing works, how the trial works, and how it fits with the tools you already use.
Claimory is a claims management platform for collision repair shops. It tracks insurance claims, supplements, approvals, customer updates, and team tasks from intake to final payment.
Claimory does not write estimates. It is not a replacement for CCC ONE or Mitchell. It is not for general auto repair like oil, brakes, or diagnostics.
14 days of the full Professional plan. No credit card required to start.
No. Keep CCC ONE or Mitchell for writing estimates. Claimory runs supplements, customer portal, adjuster follow-up, cycle time, team tasks, and payment around your estimates.
Yes, at any time. CSV export of claims, customers, supplements, and financial records is available on every plan.
Most shops are operational within an hour. Multi-location and Enterprise rollouts take 4 to 8 weeks with dedicated onboarding.
TLS 1.2+, AES-256 at rest, Postgres row-level security per workspace, two-factor auth, audit logging, daily backups with 7-day point-in-time recovery. SOC 2 Type II readiness review planned. CCPA-aligned data handling.