Guides, checklists, and reference material written for collision shop owners, office managers, and estimators. No generic content. Every resource is built around insurance claims, supplements, cycle time, and the real work of running a shop.
The average shop loses $1,200 to $4,000 per claim in missed supplements. Not because the estimator did bad work, but because teardown findings get written on a notepad, the tech gets pulled to another car, and the note never makes it into the estimate. The supplement guides here walk through how to document hidden damage at teardown, how to photograph it in a way adjusters accept, and how to write the supplement narrative so it comes back approved the first time. Works alongside CCC ONE and Mitchell. No duplicate entry.
DRP agreements bring steady volume. They also bring quarterly scorecards. Cycle time above the threshold, CSI scores below the floor, photo compliance under 90 percent: any one of these can cost you the preferred status you built over years. The DRP audit guides here cover exactly what State Farm Select Service, Allstate Good Hands, USAA, Geico, and Progressive measure, and which numbers to pull from your Claimory dashboard to prepare before the review arrives.
The office manager at a 12-bay shop fields 15 to 25 inbound calls a day. Most are status checks. The scripts and templates here give the admin a word-for-word response for every stage of the claim: initial drop-off confirmation, teardown complete, supplement pending carrier, parts delay, repair complete, ready for pickup. Every template is written in plain language, no corporate tone, and can be sent as SMS or email in Claimory in one tap.
Most shops are operational in Claimory within a few hours. The onboarding checklist covers: shop profile, team invites and roles, first claim creation, customer portal setup, notification preferences, and supplement aging thresholds. Walk through it once with the office manager and the shop is live. 14-day free trial, no credit card required.
Yes. Every guide, checklist, and script on the resources page is free, no account required. Start the 14-day trial and you get everything applied to your actual claims inside the app.
Yes. The guides are written for shops using CCC ONE or Mitchell. Claimory does not replace your estimating system. It works alongside it, picking up the moment the estimate is written and running the rest of the claim.
Start the 14-day free trial and your onboarding checklist appears on day one. If you want a live walk-through with your team, email support@claimory.io and we will schedule a session within one business day.
Yes. Every resource page is shareable. Forward the link or bookmark it for your team. The customer communication scripts are designed specifically for the office manager, and the supplement guides are written for the estimator.