Claimory is the management layer for collision shops. The calendar runs every drop-off, adjuster inspection, supplement review, customer pickup, and walk-in estimate as a calendar event linked to a claim, so the team sees what is on the schedule and the claim it belongs to in one screen. Auto-reminders cut no-shows, capacity limits prevent overbooking, and mobile sync means a tech in the bay sees the next arrival without leaving the floor. Included on every paid plan starting at $49 per month per location.
Drop-offs, insurance inspections, supplement reviews, customer pickups, walk-in estimates: every appointment lives on the calendar with the linked claim or cash job. Click the event, the claim opens. Open the claim, the upcoming events show. The 'who is this customer again' moment when an adjuster shows up unannounced disappears because the inspection is on the calendar with the claim already attached.
Auto-reminders send 24 hours and 2 hours before each customer event. The customer confirms in one tap from SMS or the portal. Internal events (parts arrival, sublet pickup) push to the assigned tech. The 30 minutes a day the office used to spend on confirmation calls becomes 30 minutes pushing claims forward.
Set how many drop-offs, inspections, or pickups your shop can absorb per slot. The calendar enforces the cap so the front desk does not pile six 8am drop-offs that the bay cannot start until 11. Visual capacity by day means the office can see at a glance whether tomorrow has room for an emergency walk-in or whether to book it Wednesday.
View today's schedule from a phone in the bay, the office, or offsite. Quick-add an appointment when a customer calls. Push notifications fire when customers arrive or appointments change. Techs see the schedule of incoming vehicles without leaving the floor, so the staging plan for tomorrow morning is set the night before.
7:45am: open the dashboard, see 6 appointments confirmed and 2 walk-in estimate requests overnight. 8:30am: first drop-off arrives, customer was reminded yesterday, paperwork pre-filled from the claim. 10:15am: adjuster inspection, event is linked to claim so no searching. 2pm: customer pickup, reminder sent at 10am, customer confirms via portal, vehicle staged. 4:30pm: review tomorrow's capacity, spot an opening, reach out to a waiting customer. The day runs from one screen.
Operator interviews from the Claimory cohort report 30 to 60 minutes a day reclaimed once auto-reminders replace manual confirmation calls. No-show rates drop 20 to 40 percent because the customer gets a one-tap confirm from the portal. Adjuster surprises end because every inspection is on the calendar with the claim and the carrier already attached.
Yes. Every event (drop-off, inspection, supplement review, customer pickup, walk-in estimate) is linked to a claim or cash job. Click the event, the claim opens. Open the claim, the upcoming events show. The schedule and the claim record are one source of truth.
Yes. Auto-reminders fire 24 hours and 2 hours before each customer event. The customer confirms in one tap from SMS or the portal. Internal events (parts arrival, sublet pickup) push to the assigned tech.
Yes. Set how many drop-offs, inspections, or pickups your shop can absorb per slot. The calendar enforces the cap so the front desk does not pile six 8am drop-offs the bay cannot start until 11. Visual capacity by day means the office can see at a glance whether tomorrow has room for an emergency walk-in.
Yes. Claimory runs in any mobile browser. Techs view today's schedule from the phone they already carry. No app install required. Push notifications fire on new arrivals or schedule changes.
Calendar two-way sync to Google Calendar and Outlook is on the roadmap. Today, Claimory's calendar is the system of record for shop events and links to the claim record, which external calendars do not. Most shops run the Claimory calendar as the primary and skip the external sync.
Yes. The calendar, auto-reminders, capacity limits, and mobile sync are included on every paid plan starting at Starter at $49 per month per location. Higher tiers unlock advanced reporting and multi-location capacity views.