Claimory is the management layer for collision shops. Team collaboration runs the office, the production floor, and the partner network on one shared activity log per claim. Owner, office manager, estimator, technician, and partner-shop collaborator each see what they should see, with @mentions tied to a specific claim, role-based permissions, and mobile access from the bay. Included on every paid plan starting at $49 per month per location.
Anyone on the shop payroll you want to see or update claim activity needs a login: owner, office manager, estimator, production manager, parts lead, and any tech who needs to mark status from the bay. Customers do not need a login. They get a shareable status page through the QR portal. Adjusters and external supplement writers do not need a login either. They can be invited as external collaborators on specific claims only.
Owner sees everything: per-claim margin, pending supplement dollars, shop-wide cycle time, team activity. Office Manager sees every claim, every adjuster thread, every customer message. Estimator sees assigned claims, supplement queue, adjuster follow-ups. Technician sees only the vehicles they are assigned to with status buttons and photo upload, no financials. Set the rules once and the roles stick for every new hire.
Tag the estimator on a teardown photo, the office on a customer call, the owner on a high-dollar supplement. They get notified in-app, email, and push. No more group texts where the RO number gets lost in the thread, no more 'who is calling State Farm on the Silverado today' at 7am. Every comment scopes to a specific claim and stays searchable by VIN, customer, or adjuster.
Claimory runs in any mobile browser. Techs take teardown photos, update repair status, log parts received, and get @mentioned on a supplement question without ever opening a laptop. No app install required. Most shops run techs on personal phones plus a single shared tablet in the bay on day one.
Invite a partner shop, subletted specialist (frame, glass, mechanical), or third-party supplement writer to a single claim at a time without giving them full shop access. They see only the claim you share, comment on photos, and @mention your team when they need something. Revoke access per claim when the job closes.
Multi-location shops run every location under one account, with users assigned to one location or given cross-location visibility. Filter the claim board, supplement log, and financials by location. Owners of 2 to 5 shops get one roll-up view across all sites. 3 plus locations typically move to Enterprise for SSO and centralized billing.
When the office manager leaves a shop running on Claimory, every adjuster note, every customer thread, every supplement decision, and every claim status change stays in the system. The next hire is not starting from zero. Cohort shops with sub-12-month office-manager tenure report this as the single biggest reason they stayed on Claimory after trial.
Anyone on the shop payroll you want to see or update claim activity: owner, office manager, estimator, production manager, parts lead, and any tech who needs to mark status from the bay. Customers do not need a login. Adjusters and external supplement writers do not need a login either. You can invite them as external collaborators on specific claims only.
Yes. Claimory runs in a mobile browser on any phone the tech already carries. Techs can take teardown photos, update repair status, log parts received, and get @mentioned on a supplement question without ever opening a laptop. No app install required.
Yes. Claimory uses role-based permissions. Technicians can be restricted to the claims assigned to them, with no access to financials, labor rates, or customer contact info. Estimators and managers see the full claim. The owner sees everything including per-claim margin.
Yes. Multi-location shops can run every location under one account, with users assigned to one location or given cross-location visibility. Owners of 2 to 5 shops get one roll-up view across all sites. 3 plus locations typically move to the Enterprise plan for SSO and centralized billing.
External collaborators can be invited to a single claim at a time without getting full shop access. Useful for subletted work (frame, glass, mechanical), third-party supplement writers, or partner shops handling overflow. They see only the claim you share, comment on photos, and @mention your team. Revoke access per claim when the job is done.
Most shops are tracking their first supplement within hours of signup. Techs never need training: they pull up the claim on their phone and tap a status button. Estimators keep using CCC ONE or Mitchell for the estimate itself. Claimory is the coordination layer, not another estimating tool to learn. Most shops have the whole team active in under a week.