See which cars are running long, and who has them
Claimory gives a collision shop's production manager the repair steps on every claim, the cars waiting longest, each technician's claims, and an alert the moment a claim moves.
No credit card. Works with CCC ONE and Mitchell.
The questions a production manager asks, and where Claimory answers them
Every answer below is a screen or an alert in Claimory today, with who can open it.
Which cars have been here too long?
Longest in the shop lists the eight open claims that have been in the shop longest, with the repair step each one is waiting on and the days since the last step was checked off. A car's day count turns red once it passes the shop's average cycle time. Selecting a row opens the claim.
Cycle Time tab, Claimory Financial Center. Opens for the shop owner and Managers.
How Claimory measures cycle timeWhere do repairs stall?
Every claim carries the same repair steps, from Pictures to Delivered, each checked off and stamped with the moment it was checked. For each pair of neighboring steps, the Cycle Time tab shows the median days between them, how many claims it was measured on and the slowest single claim. The slowest gap is marked in red.
Cycle Time tab, Claimory Financial Center. Opens for the shop owner and Managers.
Who has which claims?
Technician Workload shows each technician's assigned claims and how many of them are delivered. Team Status shows each active team member's open claims, counting a claim toward its owner, its assigned estimator and its technician.
Technician Workload: Claims Analytics tab, Claimory Financial Center. Team Status: a dashboard panel.
How do I put a technician on a claim?
Ask Claimory AI, by name or email. It matches against the shop's active team members and refuses to guess when the name fits no one or more than one person. The technician then counts toward Technician Workload.
Claimory AI, on Professional and up.
How do I hear that a claim moved?
Claimory sends alerts on its own. A new claim alerts every Org Admin and Manager except the person who created it. A status change, a supplement added or approved, and a payment recorded alert the claim owner. A supplement left waiting on the carrier alerts at 7, 14 and 21 days by default, first the claim owner, then every Org Admin and Manager too.
In-app alerts. Each person turns alert types on or off in Account Notifications.
Every alert Claimory sendsWho tells the customer where the car is?
Claimory does, when the shop has Customer Notifications on. Each status change sends the customer "Your repair is now:" with the new status, and a claim marked Completed sends "Your vehicle is ready!"
Customer portal, on Professional and up.
The customer portalWho can see the money?
Every member can open every claim. A role decides what they can do and whether they see money. By default a Manager holds all eight permissions, an Estimator sees and edits financials but cannot manage the team or change settings, and a Technician holds none, so payments, costs, labor and invoices stay hidden.
Team Management. The shop owner can change any role's permissions for the workspace.
The full permission matrix
What production managers ask about Claimory
Not a drag-and-drop board for claims. Each Claimory claim carries its repair steps, Pictures, Estimate, Teardown, Supp Sent, Supp Appr, Started, Completed and Delivered, each checked off on the claim and stamped with the moment it was checked. Longest in the shop, on the Cycle Time tab, lists the eight open claims that have been in the shop longest and the step each one is waiting on. The Claimory Pipeline board covers estimates and cash jobs, from draft to delivered.
Find the stalled car before the customer calls about it
Cycle time, workload and alerts all come from the claims your shop already enters in Claimory.
No credit card. Works with CCC ONE and Mitchell.